Operations Management: Sustainability and Supply Chain Management (12th Edition)
Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter D, Problem 2DQ
Summary Introduction

To determine: The qualitative concerns to be considered when designing a waiting line system.

Introduction: The mathematical study which analyses the causes of delay in the waiting line is known as queuing theory. The theory examines all components in the waiting line such as arrival process, service process, and number of servers, system and customers.

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1) View the video ON Unveils ‘Lightspray’ Technology (4.55 mins, Ctrl+Click in the link), and The Secret of Lightspray (8.27 mins, Ctrl+Click in the link), answer the following questions: https://www.youtube.com/watch?v=wjmeaC-wlZs a) What is new about the design of ON’s shoes? b) How will ON’s new manufacturing technique affect location planning for footwear firms? c) How does ON focus on it sustainability strategy?   Note: As a rough guideline, please try to keep the written submission to one or two paragraphs for each of the questions.   2) Unimed Hospital currently processes patient admissions through three admitting clerks who are set up to work in series, with respective reliabilities of 0.96, 0.95, and 0.90 (see figure below). a) Find the reliability of the current admission process. Due to rising patient complaints, the hospital administrator, Chimeg Ganbaatar, has decided to improve the reliability of the admission process by providing backup clerks for two of the…

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Operations Management: Sustainability and Supply Chain Management (12th Edition)

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