Chapter 8, Problem 8.11E

Summary Introduction

To Determine:

To revise the email message to make it more direct and concise and to develop a subject line for the revised message.

Introduction:

As per the data given, the following is the short email message:

I’m contacting you about your recent e-mail request for technical support on your cable internet service. Part of the problem we have in tech support is trying to figure out exactly what each customer’s specific problem is so that we can troubleshoot quickly and get you back in business as quickly as possible. You may have noticed that in the online support request form, there are a number of field to enter your type of computer, operating system, memory, and so on. While you did tell us your experiencing slow download speeds during certain times of the day, you didn’t tell us which time specifically, not did you complete all the fields telling us about your computer. Please return to our support website and resubmit your request, being sure to provide all necessary information; then we’ll be able to help you.