Production and Operations Analysis, Seventh Edition
Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 7.5, Problem 24P

a)

Summary Introduction

Interpretation: utilization of employees.

Concept introduction: The M/M/1 queue assumes poisonarrivals, exponential service times, and a single server serving customers in a FCFS fashion. Poisson arrivals are a reasonably good assumption for unscheduled systems. Further if there is a mix of many different types of jobs the exponential distribution can be realistic for service times. Otherwise it tends to be too variable of a distribution.

b)

Summary Introduction

interpretation: the average time an email spends waiting before an employee starts working on it.

concept introduction:The M/M/1 queue assumes poison arrivals, exponential service times, and a single server serving customers in a FCFS fashion. Poisson arrivals are a reasonably good assumption for unscheduled systems. Further if there is a mix of many different types of jobs the exponential distribution can be realistic for service times. Otherwise it tends to be too variable of a distribution.

c)

Summary Introduction

Interpretation:average number of emails in the system waiting to be worked on.

Concept introduction: The M/M/1 queue assumes poison arrivals, exponential service times, and a single server serving customers in a FCFS fashion. Poisson arrivals are a reasonably good assumption for unscheduled systems. Further if there is a mix of many different types of jobs the exponential distribution can be realistic for service times. Otherwise it tends to be too variable of a distribution.

D)

Summary Introduction

Interpretation:options available to decrease customers waiting.

Concept introduction:The M/M/1 queue assumes poison arrivals, exponential service times, and a single server serving customers in a FCFS fashion. Poisson arrivals are a reasonably good assumption for unscheduled systems. Further if there is a mix of many different types of jobs the exponential distribution can be realistic for service times. Otherwise it tends to be too variable of a distribution.

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Question 4 (25 Marks) Discuss how developing internal performance measures to track the performance of supplier development, can create efficiency for Pick n Pay.
Leadership and people Earlier this year, Pick n Pay actioned the first priority of the plan: the introduction of a new, simplified and seasoned leadership team with proven track records. The team has already implemented strengthened structures, including establishing regional trading areas with local decision-making, with clear sight of strong long-term succession Each operating region now has a regional buying team and store management team in place to meet specific customer needs particular to that region, while also increasing staff training and productivity for an overall improved store experience. Reset the store estate To create a more sustainable supermarket business, the Group is resetting its store estate to minimise losses by creating a smaller but more profitable Pick n Pay store estate. The plan is to leverage the strength of its multi-format model with strategic conversions to lift store profitability: selected Pick n Pay stores will be converted to Boxer, where customer…
Question 3 (25 Marks) Elaborate on how Pick n Pay could use information technology and ERP systems across the company and their suppliers to improve their operating model? Question 4 (25 Marks)
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