Management, 13Th Edition
13th Edition
ISBN: 9780133910292
Author: Stephen P. Robbins & Mary A. Coulter
Publisher: PEARSON
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Chapter 7, Problem 7RDQ
Summary Introduction
To think critically about: The amount of change an organization can take.
Introduction:
Organizational Change is normally done by change agents; any supervisor can take up the part of a change agent. They are frequently in charge of ensuring that the process of change takes place properly.
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How can organizations balance the need for change with the need to maintain stability and continuity?
Using any strategic change management model , analyze five ways in which you can diagnose change that requires management attention in an organization.
As a manager, how would you deal with resistance to change when you suspect that employees’ fears of job loss are well-founded? Give an example of what you might do or have done as a manager to improve the situation and why
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- Capitec is an organisation characterised by change. All organisations experience some level of organisational barriers to change and individual resistance to change. How would Gerrie and his management team deal with employees’ resistances to change? Based on the case study and your additional readings, discuss the methods organisations such as Capitec can use to overcome resistance to change. Conclude your discussion with the method you believe is most prevalent to Capitec.arrow_forwardThink back to a time when you did not fully grasp the need to change, either within an organization that had to undergo significant change, or in your own individual behavior. Being honest with yourself, why were you slow to recognize the need for change?arrow_forwardwhy managing change is generally tough, especially when it involves the accomplishment of long term goals ?arrow_forward
- Case Two: Nordstrom’s Innovation Efforts Recognize the Importance of the Soft Side of Implementing Change Based in Seattle, Washington, Nordstrom Inc. is an upscale department store chain that operates more than 300 stores across the United States and Canada. The company got its start in 1901 as a small shoe store in downtown Seattle, and it has since grown into a well-regarded fashion specialty chain with net sales of more than $13.1 billion in 2014. Nordstrom has built a loyal customer following through its quality products and its almost legendary customer service. The company prides itself on its culture, which supports and empowers employees, and for the last decade, the company has consistently been named one of Fortune magazine’s “100 Best Companies to Work For.” In keeping with its commitment to quality, Nordstrom has invested heavily in innovation throughout its organization—by embracing omni-channel retailing strategies that allow customers to make purchases in the store,…arrow_forwardAssuming your company plans to implement change, what key activities can the managers take to contribute to effective change management? What challenges can you expect?arrow_forwardIs there a singular type of change that necessitates managers utilizing the behaviors/skill sets that you describe? What type of change would that be?arrow_forward
- What are the potential risks or consequences of not effectively managing change within an organization?arrow_forwardIn Implementing change, there's always anticipated resistance from the various stakeholders affected by the change. Explain reasons why workers may resist change?arrow_forwardAccording to Robert Kegan and Lisa Laskow Lahey, explain what is a key reason people resist change?arrow_forward
- What tactics and behaviors do Billy Beane and Peter Brand use to overcome resistance to their approach? What lessons can you take from the experience concerning the nature of resistance and methods for overcoming resistance to change?arrow_forwardImagine that you’re a manager who is preparing to advise your department of some upcoming changes. How would you deal with resistance to change when you suspect that employees’ fears of job loss are well founded?arrow_forwardHow can a manager deal with resistance to change and why is it important for a manager to be effective at dealing with change?arrow_forward
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