OM6 ONLINE-LMS INTEGRATED ACCESS
6th Edition
ISBN: 9781337118323
Author: Collier
Publisher: CENGAGE L
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Chapter 7, Problem 4DQ
Summary Introduction
Interpretation:Incorporating sustainability into value chain improvement initiatives of an apparel manufacturing business.
Concept Introduction:
Sustainability is a term much heard within the day. It simply means that the current consumption patterns of individuals or societies at large must not compromise or threaten the same of the generations to come. Sustainability initiatives are being incorporated into business practices in order to reap benefits by the businesses as well as the society as a whole.
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Jack has been the Operations Manager at a Manufacturing Plant that uses a line process for many years. Today, however, his manager has advised that his new job will be an
operations manager in the company's Hotel division, a services business.
A) Describe the differences that he will see between the line process in manufacturing and the services package in services.
B) Then, describe changes in the measurement of efficiency and effectiveness that Jack will have to consider as a services operations manager rather than as a manufacturing
operations manager.
Analyze and solve various productivity measures to recommend effective improvement measure.
(Related to Goods and Service Design/Process Selection, Design, and Analysis/Facility and Work Design/Forecasting and Demand Planning/Process and Facility Layout Designs)
Create the process diagram
4. DESIGN and DRAW a high level “as-is” process diagram depicting how a trade would be made, under your proposed structure. The diagram should be for the model you are supporting and should show the bands, process flows, roles, decisions and/or cross functional interactions required.
Summarise and make Recommendations
5. Summarise the information shared thus far, and discuss TWO findings about your analysis from your management level that can be used to decide on the final company structure. Make TWO recommendations to support either a change or no change, in the company structure. Only credible sources should be used.
Chapter 7 Solutions
OM6 ONLINE-LMS INTEGRATED ACCESS
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Solve it with diagram. Don't use extra guidelines okk Only sure experts solve itarrow_forwardComplete the Table below, if you need more space feel free to provide the answerbelow the provided table. For each Organization determine whether it is a Service of aManufacturing operation. What the process structure is. Whether it has more or lessdivergence and lineflow and whether the customer contact is high or low. Organization Service/ Manufacturing Process Structure Divergence & Lineflow Customer Contact High/Low Health Insurance Company Fresh Pomegranate Juice Stall Taxi Company Nike Shoes Coca Colaarrow_forwardCritically discuss the concept of benchmarking as it relates to the performance improvement of Fastjet. Give typing answer with explanation and conclusionarrow_forward
- FISHBONE DIAGRAM: Enumerate the cause and effect of 4 M’s of Operations in a business venture using the fishbone diagram.arrow_forwardConsider this sign seen in a local restaurant: “To-go orders do NOT include complimentary chips and salsa. If you have any questions, see our management, NOT our employees.” How does the sign in the restaurant affect the service process and customer satisfaction? How would a five-star restaurant handle to-go orders differently? What competitive priorities are involved?arrow_forwardIdentify any one process among the 5 listed here to perform competitive benchmarking in your healthcare setting.1.Amount of nursing hours/patient/day2.Delayed surgical cases3.Cycle time for all kinds of tests conducted4.Quality of facilities5.Rate of post-operative infections in surgical patients.Develop necessary benchmarking metrics for the process you identify. (Within 300 words)arrow_forward
- What is the goal of continuous quality improvement in operations ?arrow_forwardDescribe an operation where higher quality will cost more. What is your definition of quality? Why does higher quality cost more? If you use a different definition of quality, will higher quality cost less?arrow_forwardWhat is benchmarking? (please do not copy answers on the internet, thank you)arrow_forward
- Please read the case study - Operations Management Case Study - process.pdf " to learn the general areas of importance in process analysis. Understanding process is critical to creation of an efficient flow in designing manufacturing or services. Please study the Case Study and answer the 8 questions in Appendix 2 on page 17. Help below-arrow_forwardhow airline company can solve the issue of flight delay due to technical issue and the high demand during the festival season. And how airlines company can deal with the issue of leaked data of their passenger. Share idea of your solutions/recommendations or further improvement for the airline companyarrow_forwardDevolope a service blueprint for subscription and ordering for Uber Eats and a service blueprint for complaints, for both the service blueprints identify the steps for service improvement and propose strategies?arrow_forward
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Process selection and facility layout; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=wjxS79880MM;License: Standard YouTube License, CC-BY