Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
9th Edition
ISBN: 9781119371618
Author: Roberta S. Russell
Publisher: Wiley (WileyPLUS Products)
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 7, Problem 22P
The Costplus Corporation has set a processing quota of 80 insurance claims per 8-hour day. The claims process consists of five elements, which are detailed in the following table. Costplus has decided to use an assembly-line arrangement to process the forms and would like to make sure they have set up the line in the most efficient fashion. Construct a precedence diagram for the claims process and calculate the cycle time required to meet the processing quota. Balance the assembly line and show your arrangement of workstations. Calculate the line’s efficiency. How many claims can actually be processed on your line?
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Ted Short, manager of procurement at the Lake Luna Medical Center (LLMC), is starting a process to examine at the general process that is followed at his center for procurement of medical supplies at his facility. His first step is to develop a flowchart for the current process that employees at his center follow. He has asked you to draw that flowchart for him and make any obvious changes to shorten the process.
Here are the key steps that are followed:
The LLMC employee fills out a paper requisition and sends that to his department head for approval.
The department secretary first examines the requisition to see if all needed information is present. If it is, then she sends to the department head for approval. If not, she returns to the employee for any needed corrections. The employee then returns the requisition to the department secretary for review again.
Requisitions with the correct information are sent to the department head.
The department head reviews the item to determine…
According to this textual description, how each of the diagrams is made:a) Document flow chart:The document flow chart visually represents the flow of documents through Nova Terra's cash disbursement process. It starts with the invoice sent by DM to Nova Terra, which is then manually recorded by María Fuentes in the accounts payable subsidiary. The recorded invoice is sent to Mr. Martín Mendoza in the Cash Disbursement Office, who processes it and prepares a check for payment. The check and invoice are sent to Laura Rivera, who approves and signs them before mailing the check to the supplier. Subsequently, the canceled invoice is returned to Martín Mendoza for his registration in the cash disbursements journal and file.
b) Business process diagram (BPD):The business process diagram shows the activities and sequence of Nova Terra's cash disbursement process in more detail. It includes the following steps: billing and registration, payment processing, and final registration. Each step is…
According to this textual description, please develope each of the diagrams (3):a) Document flow chart:The document flow chart visually represents the flow of documents through Nova Terra's cash disbursement process. It starts with the invoice sent by DM to Nova Terra, which is then manually recorded by María Fuentes in the accounts payable subsidiary. The recorded invoice is sent to Mr. Martín Mendoza in the Cash Disbursement Office, who processes it and prepares a check for payment. The check and invoice are sent to Laura Rivera, who is the treasurer of Nova Terra and approves and signs them before mailing the check to the supplier. Subsequently, the canceled invoice is returned to Martín Mendoza for his registration in the cash disbursements journal and file.
b) Business process diagram (BPD):The business process diagram shows the activities and sequence of Nova Terra's cash disbursement process in more detail. It includes the following steps: billing and registration, payment…
Chapter 7 Solutions
Operations and Supply Chain Management, 9th Edition WileyPLUS Registration Card + Loose-leaf Print Companion
Ch. 7.S - Prob. 1QCh. 7.S - Prob. 2QCh. 7.S - Prob. 3QCh. 7.S - Prob. 4QCh. 7.S - Prob. 5QCh. 7.S - Prob. 7QCh. 7.S - Prob. 1PCh. 7.S - Prob. 2PCh. 7.S - Prob. 3PCh. 7.S - Prob. 4P
Ch. 7.S - Prob. 5PCh. 7.S - Prob. 6PCh. 7.S - Prob. 7PCh. 7.S - Prob. 8PCh. 7.S - Prob. 12PCh. 7.S - Prob. 13PCh. 7.S - Prob. 14PCh. 7.S - Prob. 15PCh. 7.S - Prob. 16PCh. 7.S - Prob. 17PCh. 7.S - Prob. 18PCh. 7.S - Prob. 19PCh. 7.S - Prob. 20PCh. 7.S - Prob. 21PCh. 7.S - Prob. 22PCh. 7.S - Prob. 23PCh. 7.S - Prob. 24PCh. 7.S - Prob. 25PCh. 7.S - Prob. 26PCh. 7.S - Prob. 27PCh. 7.S - Prob. 1.1CPCh. 7 - Prob. 1QCh. 7 - Prob. 2QCh. 7 - Prob. 3QCh. 7 - Prob. 4QCh. 7 - Prob. 5QCh. 7 - Prob. 8QCh. 7 - Prob. 9QCh. 7 - Prob. 10QCh. 7 - Prob. 11QCh. 7 - What are the fixed and variable cost tradeoffs...Ch. 7 - What is the difference between block diagramming...Ch. 7 - Prob. 14QCh. 7 - What are the objectives of line balancing?...Ch. 7 - How are manufacturing cells formed? How does the...Ch. 7 - Prob. 17QCh. 7 - Prob. 18QCh. 7 - Prob. 19QCh. 7 - Prob. 1PCh. 7 - Prob. 2PCh. 7 - Prob. 3PCh. 7 - Prob. 4PCh. 7 - Rent-With-Us Management Inc. has purchased a large...Ch. 7 - Prob. 6PCh. 7 - Prob. 7PCh. 7 - Prob. 8PCh. 7 - Prob. 9PCh. 7 - Prob. 10PCh. 7 - Prob. 11PCh. 7 - Prob. 12PCh. 7 - Prob. 13PCh. 7 - Prob. 14PCh. 7 - Prob. 15PCh. 7 - Prob. 16PCh. 7 - The TLB Yogurt Company must be able to make 600...Ch. 7 - The Speedy Pizza Palace is revamping its...Ch. 7 - Professor Garcia has assigned 15 cases in his OM...Ch. 7 - McCauleys Heating and Air in Phoenix, Arizona,...Ch. 7 - The precedence diagram and task times (in minutes)...Ch. 7 - The Costplus Corporation has set a processing...Ch. 7 - Hanover Hospital beds can transform from a bed to...Ch. 7 - Fines Furniture is known for its fine cedar...Ch. 7 - Prob. 25PCh. 7 - The Wet Wellies Corporation produces waterproof...Ch. 7 - Prob. 27PCh. 7 - Jetaway, a small manufacturer of replacement parts...Ch. 7 - Workout Plus Workout Plus is a health club that...Ch. 7 - Photo Op-Please Line Up Tech is modernizing its...Ch. 7 - Photo Op-Please Line Up Tech is modernizing its...Ch. 7 - Photo Op-Please Line Up Tech is modernizing its...
Additional Business Textbook Solutions
Find more solutions based on key concepts
Define the terms total quality management, just-in-time, and reengineering. What do these terms have in common?
Operations Management, Binder Ready Version: An Integrated Approach
What is precedent, and how does it affect common law?
Business in Action (8th Edition)
What is precedent, and how does it affect common law?
Business in Action
•• 4.12 Consider the following actual and forecast demand levels for Big Mac hamburgers at a local McDonald’s r...
Operations Management
Consider the sales data for Computer Success given in Problem 7. Use a 3-month weighted moving average to forec...
Operations Management: Processes and Supply Chains (11th Edition)
Consider the sales data for Computer Success given in Problem 7. Use a 3-month weighted moving average to forec...
Operations Management: Processes and Supply Chains (12th Edition) (What's New in Operations Management)
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Which core process includes the activities required to produce and deliver the service or product to the external customer? A. supplier relationship process B. order fulfillment process C. customer relationship process D. new service/product development processarrow_forwardPrepare an REA diagram for a Law Firm using the following assumptions: We offer many services to our clients, such as preparation of wills, divorce papers, income tax returns, contracts, representation in court, etc. A client might purchase more than one service at the same time, so all services purchased at one time will appear on the same invoice. Each invoice is prepared by one clerk and approved by one lawyer (both are in the Employee table). At the end of each month, our Accounts Payable clerk sends to each client a monthly statement containing each invoice created during the month. The customer is expected to make one payment for the entire monthly statement. When the check comes in, our Cash Receipts clerk deposits it into one of our (several) bank gow air solovni signia s of silqgs ins accounts. 101 tos ne 20m 15molaus ar sodw Ins If each service has a set hourly rate and might take different amounts of time for different clients, where would you store the hourly rate and where…arrow_forwardplease help me quickly I will vote your answer with high rate and likearrow_forward
- Table 1 illustrates a typical traditional procurement process. This process is for relatively low- value items that do not need authorisation by a senior manager. Develop the new e-procurement process in table 2.arrow_forwardThe janitorial staff at the local secondary school have reported that they were low on several cleaning products. New supplies would be required in the next couple of weeks. What kind of process will likely be in place for this situation? A) a routine purchase process B) a supplier review C) a modified rebuy routine D) an order and reorder routine E) a new-task purchasearrow_forwardTask: Draw a BPMN diagram for the financial workflow business process illustrated on pages 133-134 in Chapter 5 (pictures uploaded).arrow_forward
- Complaints have come to the department manager regarding timeliness of requests for patient information and a decision must be made. Three months ago, Community Hospital opened a 24-hour urgent-care center 10 miles away in a rapidly growing community. Kent Jones, the health information services manager, took part in the planning that included the use of a combined record and one patient identification number. The decision was made to allow electronic sharing of patient records between the facilities; however, at present it is necessary to fax some portions of the record upon request. In the past month, Kent has received four complaints from the urgent care center that records were not faxed in a timely manner. There are 26 employees in health information services. Three full-time employees care for record activity during the day, with one employee devoted to record activity during the evening shift, when a team leader and four other employees are usually in the department. During the…arrow_forwardComplaints have come to the department manager regarding timeliness of requests for patient information and a decision must be made. Three months ago, Community Hospital opened a 24-hour urgent-care center 10 miles away in a rapidly growing community. Kent Jones, the health information services manager, took part in the planning that included the use of a combined record and one patient identification number. The decision was made to allow electronic sharing of patient records between the facilities; however, at present it is necessary to fax some portions of the record upon request. In the past month, Kent has received four complaints from the urgent care center that records were not faxed in a timely manner. There are 26 employees in health information services. Three full-time employees care for record activity during the day, with one employee devoted to record activity during the evening shift, when a team leader and four other employees are usually in the department. During the…arrow_forwardProcess analysis Consider the following process for handling claims for disability insurance at an insurance company called InsureIT. What steps can you extract from this process? Classify these steps into VA, BVA and NVA. When a claim is received, a junior claims officer first enters the claim details into the insurance information system and performs a basic check. Next, the claim is moved to a senior claims officer who performs an in-depth assessment of the reported disability and estimates the monthly benefit entitlement (i.e. how much monthly compensation is the claimant entitled to, and for what period of time). In the case of short-term disability benefits, the senior claims handler can perform the benefit assessment without requiring further documentation and notifies the customer of the outcome via e-mail or postal mail. In the case of long-term disability claims (more than three months), the senior claims handler requires a full medical report in order to assess the…arrow_forward
- What are the similarities between the CPFR and S&OP processes? What are the differences?arrow_forwardTheories and concepts: Cause of the difficulties In this section, I will explain the causes of the difficulties which I have explained above. The reason for the missing cages uses to be that the cage is still being picked or not and if the picker is still using the cage to pick the items then request the picker to drop the cage off to the packing department so that the items can be packed and sent out the shipping department for the delivery. Also, if the cage is not in the picking department buffer or pack buffer and is not being picked then as a process guide it was my duty to search for the cage at the packing stations first, and if not found then to escalate to the management so that relevant department can be contacted for the action. During the critical pool time, there were a few shipments IDs use to get sent down from the picking department which they couldn’t send into the picker’s scanners as either the batch assigned for the item by the stowing department would be wrong or…arrow_forwardCreat a swimlane diagram showing an online shopping process on an online retail store.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY