EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
13th Edition
ISBN: 8220103675987
Author: Stevenson
Publisher: YUZU
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Chapter 7, Problem 14P

An analyst made the following observations about whether customer service representatives were busy (B) or idle (I):

a. What is the percentage of idle time?

b. Given these results how many observations would be needed to estimate the actual percentage of idle time to within 6 percent with a confidence of 90 percent?

Chapter 7, Problem 14P, An analyst made the following observations about whether customer service representatives were busy

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EBK OPERATIONS MANAGEMENT

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