Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Question
Chapter 6.S, Problem 23P
Summary Introduction
To construct: The c-chart for test errors.
Introduction: Statistical process control is the method that helps to measure and control the quality during the process of production.
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Students have asked these similar questions
A garment manufacturer wants to set up a control chart for irregularities. Each
week a random sample of 25 garments is collected from production and the
number of irregularities is recorded. The table below gives the results for the past
20 weeks:
1
6
8
10
Sample
Number
Irregularities 11
2
3
4
5
7
9
8
12
4
16
5
8
17
10
11
16
20
Sample
Number
| Irregularities 11
12
13
14
15
17
18
19
7
12
13
8
17
11
9
10
(a) Using the data set up an appropriate control chart using a three sigma
control limits.
(b) Comment on the process.
[8 marks]
[2 marks]
9,
Telephone inquiries of 100 IRS "customers" aremonitored daily at random by Xiangling Hu. Incidents of incorrectinformation or other nonconformities (such as impolitenessto customers) are recorded. The data for last week follow: a) Construct a 3-standard deviation c-chart of nonconformities.b) What does the control chart tell you about the IRS telephoneoperators?
discuss how to construct process control chart and use them to determine whether a process is out of statistical control?
Chapter 6 Solutions
Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - What does the formula L = D2C mean?Ch. 6.S - Prob. 19DQCh. 6.S - An avant-garde clothing manufacturer runs a series...Ch. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Kathleen McFaddens restaurant in Boston has...Ch. 6.S - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 31PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - What does the formula L = D2C mean?Ch. 6 - Prob. 19DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - How could the survey have been more useful?Ch. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 2.5VC
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Inter-State Moving and Storage Company wishes to establish a control chart to monitor the proportion of residential moves that result in written complaints due to late delivery, lost items, or damaged items. A sample of 40 moves is selected for each of the last 12 months. The number of written complaints in each sample is 9, 7, 4, 9, 1, 9, 11, 5, 5, 8, 7, and 15. Number Defective Percent defective 9 18 7 14 4 8 9 18 1 2 9 18 11 22 5 10 5 10 8 16 7 14 15 30 a. Insert the mean proportion defective, UCL, and LCL. (Leave no cells blank - be certain to enter "0" wherever required. Round your intermediate calculations and final answers to 2 decimal places.) Mean proportion defective UCL LCL c. Does it appear that the number of complaints is out of control for any of the months?multiple choice Yes Noarrow_forwardExplain the concept and use of statistical quality control? Name control charts that can be usedarrow_forwardDescribe how to construct process control charts and use them to determine whether a process is out of statistical control.arrow_forward
- The school board is trying to evaluate a new math program introduced to second-graders in five elementary schools across the county this year. A sample of the student scores onstandardized math tests in each elementary school yielded the following data: Construct a c-chart for test errors, and set the control limits to con tain 99 .73% of the random variation in test scores. What does the chart tell you? Has the new math program been effective?arrow_forwardplease provide the upper and lower limitsarrow_forwardThe management of Recover Fast Hospital (RFH) claims that the average length of stay in their hospital after a major surgery is less than the average length of stay at General Hospital (GH). Independent random samples were selected, and the following statistics were calculated. RFH GH Sample size 45 58 Mean (in days) 0.6 4.9 Standard deviation (σ) 0.5 0.6 State the null and alternative hypotheses. H0:M1-M2<=0 Ha:M1-M2>0 H0:M1-M2>0 Ha:M1-M2<0 H0:M1-M2!=0 Ha:M1-M2=0 H0:M1-M2>=0 Ha:M1-M2<0 Question to Answer: Standard population mean Standard deviation Level (a) Sample One or two tailed test Z Value H0 HAarrow_forward
- A car manufacturer buys brakes from a supplier. The following data was provided by the supplier for the car manufacturer to set up a control chart to manage the irregularities. What is the LCL and UCL for 99.7% confidence? Sample 1 2 3 4 5 6 7 8 9 10 Irregularities 2 4 7 3 3 6 5 2 3 4arrow_forwardWhat is assignable cause of variation? How is it applied to statistical application of quality management and how can it be used in business?arrow_forwardAuto pistons at Wemming Chung's plant in Shanghai are produced in a forging process, and the diameter is a critical factor that must be controlled. From sample sizes of 5 pistons produced each day, the mean and the range of this diameter have been as follows: Day Mean (mm) Range R (mm) 158 4.3 151.2 4.4 155.7 4.2 153.5 4.8 156.6 4.5 What is the UCL using 3-sigma?(round your response to two decimal places). 1. 2. 4.arrow_forward
- Management at Webster Chemical Company is concerned as to whether caulking tubes are being properly capped. If a significant proportion of the tubes are not being sealed, Webster is placing its customers in a messy situation. Tubes are packaged in large boxes of 135. Several boxes are inspected, and the following numbers of leaking tubes are found: View an example Sample 1 2 3 Get more help. 4 Tubes 7 7 8 5 1 5 6 7 Calculate p-chart three-sigma control limits to assess whether the capping process is in statistical control. The UCL, equals 1 Sample 8 8 9 10 11 12 13 14 Tubes 7 2 4 8 6 9 MacBook Pro 3 Sample 15 16 17 18 19 20 Total Tubes 8 3 3 5 and the LCL equals (Enter your responses rounded to three decimal places. If your answer for LCL, is negative, enter this value as 0.) 3 6 104 Clear all Check answer Oarrow_forwardDistinguish between a sampling error and a nonsampling error.How can each be reduced?arrow_forwardK The school board is trying to evaluate a new math program introduced to second-graders in five elementary schools across the county this year. A sample of the student scores on standardized math tests in each elementary school yielded the following data: School A 4 C E No. of Test Errors 48 21 32 40 52 For the test errors, the c-chart with control limits that contain 99.73% of the random variation in test scores is: UCL = errors (round your response to two decimal places).arrow_forward
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