Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Question
Chapter 6.S, Problem 34P
a)
Summary Introduction
To determine: The upper control limit and lower control limit.
Introduction: Statistical process control is the method that helps to measure and control the quality during the process of production.
b)
Summary Introduction
To determine: Whether the manufacturing process is in control.
c)
Summary Introduction
To comment: On the lifetimes observed.
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West Battery Corp. has recently been receiving complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. James West, head of the TQM program at
West's Austin plant, believes there is no problem because his batteries have had an average life of 60 hours, about 10% longer than competitors' models. To raise the lifetime above this
level would require a new level of technology not available to West. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the
process was running properly, West took samples of 5 9-volt batteries for 25 test to establish the standards for control chart limits. Those 25 tests are shown in the following table:
Sample Data
Sample Data
Hour
Hour
Sample
Taken
1
Sample
Taken
1
2
4
5
R
2
3
4
R
1
60
61
60
59
67
61.4
8
14
62
69
51
62
56
60.0
18
55
57
70
56
46
56.8
24
15
67
53
63
69
70
64.4
17
60
45
58
49
57
53.8
15
16
72
58
51
44
64
57.8
28
66
81
61
51
60
63.8
30
17
49
49
58
68…
West Battery Corp. has recently been receiving complaints from retailers that its 9-volt batteries are not lasting as long as other name brands. James West, head of the TQM program at West's Austin plant, believes there is no problem because his batteries have had an average life of 60hours, about 10% longer than competitors' models. To raise the lifetime above this level would require a new level of technology not available to West. Nevertheless, he is concerned enough to set up hourly assembly line checks. Previously, after ensuring that the process was running properly, West took samples of 5 9-volt batteries for 25 test to establish the standards for control chart limits. Those 25 tests are shown in the following table:
Sample Data
Sample Data
Hour Sample Taken
1
2
3
4…
The National Bank of Warwick is concerned with com-plaints from customers about its drive-through window op-eration. Customers complain that it sometimes takes too
long to be served and since there are often cars in front and
back of a customer, they cannot leave if the service is tak-ing a long time. To correct this problem the bank installed
an intercom system so the drive-through window teller cancall for assistance if the line backs up or a customer has an
unusually long transaction. The bank’s objective is an aver-age customer’s waiting and service time of approximately
3 minutes. The bank’s operations manager wants to moni-tor the new drive-through window system with SPC. The
manager has timed five customers’ waiting and servicetimes at random for 12 days as follows:Develop an -chart to be used in conjunction with anR-chart to monitor this drive-through window process andindicate if the process is in control using these charts.
Observation Times (min)Sample 1 2 3 4 51 3.05 6.27…
Chapter 6 Solutions
Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - What does the formula L = D2C mean?Ch. 6.S - Prob. 19DQCh. 6.S - An avant-garde clothing manufacturer runs a series...Ch. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Kathleen McFaddens restaurant in Boston has...Ch. 6.S - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 31PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - What does the formula L = D2C mean?Ch. 6 - Prob. 19DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - How could the survey have been more useful?Ch. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 2.5VC
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