Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Question
Chapter 6.S, Problem 19P
Summary Introduction
To construct: A p-chart that plots the percentage of patients.
Introduction:
A process is said to be operating in “statistical control” when all the variations in the process that are due to assignable causes have been identified and removed. In other words, the only variations are due to natural causes. In such a state, the process is said to be in “statistical control”
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Houston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the "image" program involves
providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or
she is satisfied or unsatisfied with the meal. A 100-patient sample of the survey results over the past 7 days yielded the following data:
No. of Unsatisfied
Day
Patients
Sample Size
1
24
100
2
22
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3
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4
15
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10
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26
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Houston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A
50-patient sample of the survey results over the past 7 days yielded the following data:
Day
No. of Unsatisfied Patients
Sample Size
1
26
50
2
20
50
3
10
50
4
15
50
5
12
50
6
26
50
7
15
50
The control limits to include 99.73% of the random variation in meal satisfaction are:
UCLp= (enter your response as a number between 0 and 1, rounded to three decimal places).
LCLp = (enter your response as a number between 0 and 1, rounded to three decimal places).…
An avant-garde clothing manufacturer runs a series of high-profile, risqué ads on a billboard on the Trans-Canada Highway and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ads, but it has been collecting statistics on the number of phone calls from irate viewers:
Type Description Number of ComplaintsR Offensive racially/ethnically 10M Demeaning to men 4W Demeaning to women 14I Ad(s) is/are incomprehensible 6O Other 2Depict this data with a Pareto chart. Also depict the cumulative complaint line.
What percent of the total complaints can be attributed to the most prevalent complaint?
Chapter 6 Solutions
Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - What does the formula L = D2C mean?Ch. 6.S - Prob. 19DQCh. 6.S - An avant-garde clothing manufacturer runs a series...Ch. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Kathleen McFaddens restaurant in Boston has...Ch. 6.S - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 31PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - What does the formula L = D2C mean?Ch. 6 - Prob. 19DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - How could the survey have been more useful?Ch. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 2.5VC
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Similar questions
- Houston North Hospital is trying to improve itsimage by providing a positive experience for its patients and theirrelatives. Part of the “image” program involves providing tasty,inviting patient meals that are also healthful. A questionnaireaccompanies each meal served, asking the patient, among otherthings, whether he or she is satisfied or unsatisfied with the meal.A 100-patient sample of the survey results over the past 7 daysyielded the following data:arrow_forwardAn avant-garde clothing manufacturer runs a series of high-profile, risque ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ad, but it has been collecting statistics on the number of phone calls from irate viewers: Number of Туре Description Complaints R Offensive racially/ethnically 10 Demeaning to men 4 Demeaning to women Ad is Incomprehensible W 14 6 Other 2 a) Choose the correct Pareto chart below. O A. В. Q WRIMO RM WIo Type of complaints WRIMO R M W iO Type of complaints Type of complaints Type of complaints b) What percent of the total complaints can be attributed to the most prevalent complaint? The most prevalent complaint is with % of the total complaints. (Enter your response rounded to one decimal place.) Frequency (number) m (Jə qunu) fouanbas Frequency (number) Frequency (number)arrow_forwardCritique the following research designs in terms of sampling, non-response, and quality of resultant data. A supermarket is interested in determining how it is perceived in terms of image amongst shoppers. Cashiers drop a short questionnaire into the grocery bag of each customer prior to bagging the groceries. There is a box for returns at the front of the store. To assess the extent of its trading area, a shopping mall places interviewers in the car park on a Monday and also Friday evening. After people park their cars, interviewers walk up to them and ask them for their postcode. To assess the potential for a new season of Holey Moley, the TV channel invites people to ring a charge-per-minute telephone number to vote “yes” or “no” to whether they would like to see another season or not.arrow_forward
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- What is meant by Statistical Quality Control (SQC)?arrow_forwardExplain why we need to use a pareto chart to achieve total quality in the hospitality industry?arrow_forwardProblem 5 Madras Medical College is trying to improve its image providing a positive experience for its patients and their relatives. Part of the "image" program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal. A 100-patient sample of the survey results over the past 7 days yielded the following data: June through December and the MAD and January. The initial the end of December. What can you say about the performance or Day 1 Sample size 100 100 100 100 100 100 100 Construct p-chart that plots the percentage of patients unsatisfied with their meals. Set the control limits to include 99.73% of the random variation in meal satisfaction. Comment on your results. 2 3 4 5 6 7 No. of unsatisfied patients 24 22 8 15 10 26 17arrow_forward
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