Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Question
Chapter 6, Problem 16DQ
Summary Introduction
To determine: The ten determinants of service quality.
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What assumptions or biases do you have related to the case?
Gather the facts. Known and to be gathered.
Identify the stakeholders and their viewpoints. Include the values, obligations and interests of each of the stakeholders.
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Secondary
Perform an internal analysis using SWOT and VRIO analysis of the " ATB: Digital disruption in the parking meter industry" case
Perform a External analysis using PESTEL and Porters five force analysis on the "ATB: Digital disruption in the parking meter industry" case
Chapter 6 Solutions
Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - What does the formula L = D2C mean?Ch. 6.S - Prob. 19DQCh. 6.S - An avant-garde clothing manufacturer runs a series...Ch. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Kathleen McFaddens restaurant in Boston has...Ch. 6.S - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 31PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - What does the formula L = D2C mean?Ch. 6 - Prob. 19DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - How could the survey have been more useful?Ch. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 2.5VC
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- There was a most recent poll for which 571 adults that flew in the past year had info collected. This info was their number 1 complaints about flying. A - small cramped seat - 45 complaints B - cost - 18 complaints C - fear or dislike - 81 complaints D - security - 123 complaints E - Poor service - 12 complaints F - Conntected flight issue - 8 complaints G - overcrowded - 41 complaints H - Late and wait - 81 complaints I - Food - 5 complaints J - Lost/missing luggage - 5 complaints K - Other - 51 complaints What percentage of those surveyed found nothing they didnt dislike?arrow_forwardCan you help me with this, and explain what a product by value analysis is? Thanks in advancearrow_forwardOperations Management Questionarrow_forward
- can you explain and breakdown the "ATB: digital disruption in the parking meter industry" case in detail outlining the key issuesarrow_forwardAt Quick Car Wash, the wash process is advertised to take less than 6 minutes. Consequently, management has set a target average of 330 seconds for the wash process. Suppose the average range for a sample of 7 cars is 10 seconds. Use the accompanying table to establish control limits for sample means and ranges for the car wash process. Click the icon to view the table of factors for calculating three-sigma limits for the x-chart and R-chart. The UCLR equals seconds and the LCLR equals seconds. (Enter your responses rounded to two decimal places.)arrow_forwardIf Jeremy who is the VP for the operations, proceeds with their existing prototype (which is option a), the firm can then expect sales to be 120,000 units at $550 each. And with a probability of 0.52 and a 0.48 probability of 65,000 at $550. we However, he uses his value analysis team (option b), the firm expects sales of 75,000 units at $770, with a probability of 0.78 and a 0.22 probability of 65,000 units at $770. Value engineering, at a cost of $100,000, is only used in option b. Which option for this has the highest expected monetary value (EMV)? The EMV for option a is $? The EMV for option b is $? Which has the highest expected monetary value. A or B?arrow_forward
- Part 1 of 2 Jim's Outfitters, Inc., makes custom western shirts. The shirts could be flawed in various ways, including flaws in the weave or color of the fabric, loose buttons or decorations, wrong dimensions, and uneven stitches. Jim randomly examined 10 shirts, with the following results shown to the right. Shirt Defects 1 7 2 1 4 13 3 10 2 8 5 9 10 8 7 a. Assuming that 10 observations are adequate for these purposes, determine the three-sigma control limits for defects per shirt. The UCLC equals and the LCL equals (Enter your responses rounded to two decimal places. If your answer for LCL is negative, enter this value as 0.)arrow_forwardManagement at Webster Chemical Company is concerned as to whether caulking tubes are being properly capped. If a significant proportion of the tubes are not being sealed, Webster is placing its customers in a messy situation. Tubes are packaged in large boxes of 144. Several boxes are inspected, and the following numbers of leaking tubes are found: Sample Tubes Sample Tubes Sample Tubes 1 7 8 7 15 7 2 7 9 8 16 9 3 6 10 7 17 3 4 4 11 1 18 7 5 8 12 8 19 7 6 7 2 9 13 14 1 20 6 7 Total 121 Calculate p-chart three-sigma control limits to assess whether the capping process is in statistical control. The UCLp equals and the LCLp equals (Enter your responses rounded to three decimal places. If your answer for LCLp is negative, enter this value as 0.)arrow_forwardAspen Plastics produces plastic bottles to customer order. The quality inspector randomly selects four bottles from the bottle machine and measures the outside diameter of the bottle neck, a critical quality dimension that determines whether the bottle cap will fit properly. The dimensions (in.) from the last six samples are Bottle Sample 1 2 3 4 1 0.624 0.586 0.602 0.591 2 0.613 0.599 0.578 0.618 3 0.606 0.585 0.587 0.623 4 0.581 0.623 0.571 0.610 5 0.609 0.610 0.623 0.617 6 0.605 0.573 0.570 0.602 Click the icon to view the table of factors for calculating three-sigma limits for the x-chart and R-chart. Suppose that the specification for the bottle neck diameter is 0.600 ± 0.050 in. and the population standard deviation is 0.014 in. a. What is the process capability index? The Cpk is (Enter your response rounded to two decimal places.)arrow_forward
- How would you handle the Apple 'batterygate' scandal as an operations manager? What quality measures would you take to fix the problem and prevent it from happening again? When would you implement these measures and communicate with the stakeholders?arrow_forwardPerosnal Thoughts about the articlearrow_forwardRevenue retrieval for Brew Mini= $ round response to two decimal places What would be the best design alternative? Brew master or brew miniarrow_forward
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