Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 6.S, Problem 14P
Summary Introduction
To develop: The upper and lower control limits.
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What is the acceptable standard deviation range for running of quality controls?
You are an analyst for a company that produces parts for medical devices, and these parts must meet specifications required by your customer. You implement a process improvement to decrease the variation in diameter for one of the parts, and want to determine if the process improvement had any effect. What type of control chart would be most appropriate to determine if the process improvement did in fact reduce variation in the output of the process?
Group of answer choices
a X-bar
b R
c P
d C
e Cpk
An e-commerce website has received some complaints on Billing errors. Managers ask the accounting department to monitor the
shipping process and make sure of the quality in their process. To monitor the process, for 10 consecutive weeks, they look into the
first 100 shipments and count the number of Billing errors as shown in table below:
45
52
6
3
63
7
8
9 10
1 6
1
2
Construct a two-sigma limit control chart to show whether the shipping process in this e-commerce firm needs any improvement or
performs at an acceptable level. (Round your answer to three decimal places.)
Week
1
2
3
Number of Billing errors.
5
1
3
Upper Control Limit
Lower Control Limit
Chapter 6 Solutions
Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - What does the formula L = D2C mean?Ch. 6.S - Prob. 19DQCh. 6.S - An avant-garde clothing manufacturer runs a series...Ch. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Kathleen McFaddens restaurant in Boston has...Ch. 6.S - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 31PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - What does the formula L = D2C mean?Ch. 6 - Prob. 19DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - How could the survey have been more useful?Ch. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 2.5VC
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- Using samples of 200 credit card statements, an auditor found the following: Sample 1 2 3 4 Number with errors 4 2 5 9 a. Determine the fraction defective in each sample. b. If the true fraction defective for this process is unknown, what is your estimate of it? c. What is your estimate of the mean and standard deviation of the sampling distribution of fractions defective for samples of this size? d. What control limits would give an alpha risk of .03 for this process? Page 457 e. What alpha risk would control limits of .047 and .003 provide? f. Using control limits of .047 and .003, is the process in control? g. Suppose that the long-term fraction defective of the process is known to be 2 percent. What are the values of the mean and standard deviation of the sampling distribution? h. Construct a control chart for the process, assuming a fraction defective of 2 percent, using two-sigma control limits. Is the process in control? Can you show me the steps and formulas using excelarrow_forwardManagement at Webster Chemical Company is concerned as to whether caulking tubes are being properly capped. If a significant proportion of the tubes are not being sealed, Webster is placing its customers in a messy situation. Tubes are packaged in large boxes of 135. Several boxes are inspected, and the following numbers of leaking tubes are found: View an example Sample 1 2 3 Get more help. 4 Tubes 7 7 8 5 1 5 6 7 Calculate p-chart three-sigma control limits to assess whether the capping process is in statistical control. The UCL, equals 1 Sample 8 8 9 10 11 12 13 14 Tubes 7 2 4 8 6 9 MacBook Pro 3 Sample 15 16 17 18 19 20 Total Tubes 8 3 3 5 and the LCL equals (Enter your responses rounded to three decimal places. If your answer for LCL, is negative, enter this value as 0.) 3 6 104 Clear all Check answer Oarrow_forwardRefer to Table S6.1-Factors for Computing Control Chart Limits (3 sigma) for this problem. Thirty-five samples of size 7 each were taken from a fertilizer-bag-filling machine at Panos Kouvelis Lifelong Lawn Ltd. The results were: Overall mean = 54.75 lb.; Average range R = 1.54 lb. a) For the given sample size, the control limits for 3-sigma x chart are: Upper Control Limit (UCL) = lb. (round your response to three decimal places).arrow_forward
- Organic Grains LLC uses statistical process control to ensure that its health-conscious, low-fat, multigrain sandwich loaves have the proper weight. Based on a previously stable and in-control process, the control limits of the x- and R-charts are: UCL-4.86, LCL- = 4.52, UCLR=1.344, LCLR = 0. Over the past few days, they have taken five random samples of four loaves each and have found the following: Based on the x-chart, is one or more samples beyond the control limits? Sample 1 2 3 4 5 Yes No Loaf # 1 4.8 4.4 4.5 4.6 5.0 Net Weight Loaf # 2 4.7 4.8 4.5 4.9 4.8 Loaf # 3 5.0 4.7 4.9 4.7 4.7 Loaf # 4 4.7 4.8 4.6 4.5 4.6arrow_forwardCan someone please explain to me how to complete 3-sigma control limits (upper and Lower) using Excel? This is the question I am trying to answer: Thirty-five samples of size 7 each were taken from a fertilizer-bag-filling machine at Panos Kouvelis Lifelong Lawn Ltd. The results were: Overall mean = 57.75 lb., Average range R = 1.78 lb.a) For the given sample size, the control limits for 3-sigma x chart are:Upper Control Limit (UCL) = ____Ib (round your response to three decimal places)arrow_forwardDesign the Single Sampling Plan (SSP) that will accept 95% of the lots containing 2% defective parts and will accept only 5% of the lots containing 9% defective parts.arrow_forward
- Describe a quality control chart and how it can be used.What are upper and lower control limits? What does it mean if anobservation falls outside the control limits?arrow_forwardUsing samples of 197 credit card statements, an auditor found the following: Sample 1 3 errors Sample 2 3 errors Sample 3 5 errors Sample 4 9 errors 1. what alpha risk would control limits of .0470 and .0038 provide? 2. Using control limits of .0470 and .0038, is the process in control? 3. Construct a control chart for the process, assuming a fraction defective of 2 percent, using two-sigma control limits. Is the process in control?arrow_forwardThe Road King Tire Company in Birmingham wants to moni-tor the quality of the tires it manufactures. Each day the com-pany quality-control manager takes a sample of 100 tires, tests them, and determines the number of defective tires. The re-sults of 20 samples have been recorded as follows:Construct a p-chart for this process using 2 limits and for each of the last 30 weekdays are shown as follows:describe the variation in the process. Sample Defectives Sample Defectives1 14 11 182 12 12 103 9 13 194 10 14 205 11 15 176 7 16 187 8 17 188 14 18 229 16 19 2410 17 20 23arrow_forward
- Answer quickly pleasearrow_forwardFor 50 consecutive days, a process engineer has measured the weight of acomponent after it has been coated with a special paint. Each day, she takes a sampleof 10 components. The average across all 500 components (50 days, 10 componentsper day) is 45.343018 grams. The standard deviation across all parts is 0.0076382 gram.When constructing an X-bar chart, what would be the center line and what would be thelines for the upper and lower control limits?arrow_forwardIn a sausage factory, quality managers are studying the compliance of the sausages with the requirements. Any sausage having pin holes, air pockets, deformation or breakage in its casings is counted as defective and total number of such defective sausages alone is noted in each shift. The following data represents the number of defective sausages in samples of 200 sausages taken from 10 shifts. Sample Defectives Percent Defective 1 40 20% 2 28 14% 3 15 8% 4 23 (a) 5 20 10% 6 21 11% 7 19 10% 8 15 8% 9 16 8% 10 17 9% Calculate the value for (a) in the table above. Calculate p-bar based on the samples above. What is the UCL and LCL for a p chart based on the data provided and a desired control level of 99.74%? Use your control limits from part b along with the data provided to draw a p-chart. Is the process in control? Why or why not? If not in control, suggest some potential reasons.arrow_forward
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