Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
10th Edition
ISBN: 9780134181981
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Question
Chapter 6, Problem 3P
Summary Introduction
To draw: A pareto chart.
Introduction:
Pareto chart:
Pareto chart is a type of chart that includes lines and bars graph, where individual values are signified in the decreasing order by bars, and the cumulative sum is signified by the line
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Inter-State Moving and Storage Company wishes to establish a control chart to monitor the proportion of residential moves that result in written complaints due to late delivery, lost items, or damaged items. A sample of 40 moves is selected for each of the last 12 months. The number of written complaints in each sample is 9, 7, 4, 9, 1, 9, 11, 5, 5, 8, 7, and 15.
Number Defective
Percent defective
9
18
7
14
4
8
9
18
1
2
9
18
11
22
5
10
5
10
8
16
7
14
15
30
a. Insert the mean proportion defective, UCL, and LCL. (Leave no cells blank - be certain to enter "0" wherever required. Round your intermediate calculations and final answers to 2 decimal places.)
Mean proportion defective
UCL
LCL
c. Does it appear that the number of complaints is out of control for any of the months?multiple choice
Yes
No
Explain how can a Pareto chart used to improve quality?
Conduct brief research on four charts that are, or can be used in how each one can be used in the healthcare profession and why they would add value to the anaysis of a process outcome and provide data to guide process improvements The charts are:
Run Chart
Gantt Chart
Pareto Chart
Control Chart
Demonstrate your skills in conducting an analysis of these charts. Please provide an explanation of the charts and identify how each one can be used in your field and why they would add value to the analysis of a process outcome and provide data to guide process improvements.
Chapter 6 Solutions
Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - Prob. 18DQCh. 6.S - Prob. 19DQCh. 6.S - Prob. 1PCh. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Prob. 5PCh. 6.S - Prob. 6PCh. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 40PCh. 6.S - Prob. 41PCh. 6.S - Prob. 42PCh. 6.S - Prob. 43PCh. 6.S - Prob. 44PCh. 6.S - Prob. 45PCh. 6.S - Prob. 51PCh. 6.S - Prob. 52PCh. 6.S - Prob. 53PCh. 6.S - Prob. 54PCh. 6.S - Prob. 55PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Select two potential problems-one in the Darden...Ch. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1EDCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - Prob. 18DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Prob. 6PCh. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - Prob. 2CSCh. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 3.1VCCh. 6 - Prob. 3.2VCCh. 6 - Prob. 3.3VCCh. 6 - Prob. 3.4VCCh. 6 - Prob. 3.5VC
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- define reliability and validity and explain in detail why are both important for any test ?arrow_forwardConduct brief research on four charts provide an explanation then identify how each one can be used in the healthcare profession and why they would add value to the analysis of a process outcome and provide data to guide process improvements.The charts are: Run Chart Gantt Chart Pareto Chart Control Chart Demonstrate your skills in conducting an analysis of these charts. Please provide an explanation of the charts and identify how each one can be used in your field and why they would add value to the analysis of a process outcome and provide data to guide process improvements.arrow_forwardProblem 1: Auto pistons at Wemming Chung’s plant in Shanghai are produced in a forging process, and the diameter is a critical factor that must be controlled. From sample sizes of 10 pistons produced each day, the mean and the range of this diameter have been as follows: Day Mean (mm) Range (mm) 1 156.9 4.2 2 153.2 4.6 3 153.6 4.1 4 155.5 5.0 5 156.6 4.5 a) What are the UCL x (line on top of x, counldn't find the button to do it) and LCL x (line on top of x) , using 3σ? Plot the data. b) What are the UCL R and LCL R , using 3σ? Plot the data. c) Is the Process in Control? (Please screen shot the EXCEl if its in excel) Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.arrow_forward
- A common problem that many drivers encounter is a car that will not start. Create a i shbone diagram to assist in the diagnosis of the potential causes of this problem.arrow_forwardWhat is the purpose of using a Pareto chart for a givenproblem?arrow_forwardDevelop a Pareto chart of the following causes of poor grades on an exam:arrow_forward
- In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below: Costs (in thousands) Last Year This Year Inspection $ 720 $ 909 Quality engineering $ 450 $ 765 Depreciation of test equipment $ 675 $ 270 Rework labor $ 1,080 $ 1,530 Statistical process control $ 0 $ 225 Cost of field servicing $ 1,350 $ 1,260 Supplies used in testing $ 45 $ 81 Systems development $ 720 $ 900 Warranty repairs $ 3,780 $ 1,620 Net cost of scrap $ 630 $ 1,170 Product testing $ 900 $ 1,800 Product recalls $ 3,150 $ 900 Disposal of defective products $ 810 $ 1,080 Sales have been flat over the…arrow_forward4) Because a telephone customer service center has experienced several problems, it has begun to analyze the data from customer complaints. The first step was to construct the following table. Use this data to build a Pareto chart to help identify the "vital few" problems. Process Failure Total Failures Person not available Incorrect information given Phone line busy Long delay Phone tree confusing People unfriendly 12 39 20 17 DFocus earrow_forwardQuality control in a factory pulls 40 parts with paint, packaging, or electronic defects from anassembly line. Of these, 28 had a paint defect, 17 had a packaging defect, 13 had an electronicdefect, 6 had both paint and packaging defects, 7 had both packaging and electronics defects, and 10had both paint and electronic defects. Did any part have all three types of defect? If so, how many?arrow_forward
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