A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car. The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases. To explain: The way ethics and quality enter into these situations.

Question

Want to see more full solutions like this?

Answer 1

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Students have asked these similar questions

Recently, a corporation has been advertising an electronic muscle stimulation product known as “Slendertone” in women’s magazines, stating that the product can: “tone and firm any part of the body with no effort by the user”, “provide the user with the benefit of a workout without exercise”, “reduce the user’s body measurements by 4 cm or more” and “give the user, in 40 minutes per day, the equivalent of 300 general exercises”. Jeanette was so convinced that she bought a machine 3 months ago, but the product in fact does none of these things.Advise Jeanette under Consumer Law.

While you are shopping for a new car, a sales man tells you that the newest wrinkleis aquantized cruise control.What might this statement mean?

Now that you have learned how to conduct a Root Cause Analysis (RCA), please perform one for the following scenario in your role as Quality Director for a 300 bed Nursing Home in Manhattan: Mr. Caring, a Nursing Home patient was identified at risk for elopement They were given a wanderguard bracelet, which is connected to the front and stairwell doors Resident has been at facility for 15 years, is alert and oriented x 2-3, smoker, walks a small amount of feet and usually sits in a wheelchair, which they propel. The resident is on 30 minute safety checks At 7:00 am on Monday, you are at the facility and informed that Mr. Caring's empty wheelchair ws found at the back door a few minutes prior. Next steps.... do your root cause analysis to find out what happened and when you do, develop a corrective action plan tp prevent it from happening again. There are different RCA formats available. Explore the templates and select one you are comfortable with. JCAHO has a very comprehensive…

Answer 2

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 3

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 4

Question

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 5

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Answer 6

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Answer 7

Chapter 6, Problem 1ED

Summary Introduction

Summary:

A lawsuit was filed few years ago on Company MD’s drive through store when a customer spilled a hot cup of coffee on herself. She claimed that the coffee was too hot to be consumed inside a car.

The court made a decision in favor of the women and awarded her a compensation of $2.9 million. Company MD even pinpointed the caution given on the mugs but the plaintiff won the case just like so many earlier cases.

To explain: The way ethics and quality enter into these situations.

Answer 8

Expert Solution & Answer

Answer to Problem 1ED

Ethics and quality of the product will come into consideration during these situations through different perspectives of different peoples.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

Explanation of Solution

Way ethics and quality enter into these cases:

The ethical issue here is not exactly clear compared to any other case. Customers expect their coffee to be hot. Different customers will prefer different heat levels. It is not possible for the company to prepare coffee at different heats for different customers.

They can maintain a standard heat level while developing the coffee. The heat level will be in the middle range accepted by all the customers. The incident might have also been happened due to the inappropriate handling by the customer. There is also the possibility that the coffee was too hot than the standard industry levels.

The company must recognize the danger of hot coffee. But, a good quality coffee is developed with a very hot water. The quality is usually measured in the eyes of the customer. The manufacturing and product-based quality standards will be conforming to the company.

Answer 12

Ch. 6.S - Prob. 1DQ Ch. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQ Ch. 6.S - Prob. 4DQ Ch. 6.S - Prob. 5DQ Ch. 6.S - Prob. 6DQ Ch. 6.S - Prob. 7DQ Ch. 6.S - Prob. 8DQ Ch. 6.S - Prob. 9DQ Ch. 6.S - Prob. 10DQ

Concept explainers

Answer to Problem 1ED

Explanation of Solution

Want to see more full solutions like this?

Chapter 6 Solutions