Pearson eText Principles of Operations Management: Sustainability and Supply Chain Management -- Instant Access (Pearson+)
11th Edition
ISBN: 9780135639221
Author: Jay Heizer, Barry Render
Publisher: PEARSON+
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Chapter 6, Problem 1.4VC
Summary Introduction
Case summary:
AP hospital is one of the largest hospital for children and women in the U.S. They provide a wide range of hospital services such as neonatal, pediatric intensive care, high-rish pregnancy cases and others.
They have asked the customers to rate the care they service in their hospital. The hospital consistently scores in the top 10% of the overall satisfaction scores of all the hospitals. The combined effort of the management and the employees are the reason for these results.
To develop: A fishbone diagram illustrating the quality variables for a a patient who just gave birth at the hospital.
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Chapter 6 Solutions
Pearson eText Principles of Operations Management: Sustainability and Supply Chain Management -- Instant Access (Pearson+)
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
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