OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 5, Problem 7DQ

a)

Summary Introduction

To define: A possible service guarantee for college classes.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.

b)

Summary Introduction

To define: A possible service guarantee for a theatre performance.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.

c)

Summary Introduction

To define: A possible service guarantee for buying a used car.

Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.

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Define a possible service guarantee for each of the following services: a. College classes b. A theatre performance  c. Buying a used car
Define a possible service guarantee for each of the following services:a. College classesb. A theater performancec. Buying a used car
List and briefly explain some of the dimensions of the service quality.
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