To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

Question

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Answer 1

Question

Chapter 5, Problem 1DQ

a)

Summary Introduction

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

a)

Expert Solution

Explanation of Solution

Classification of the level of customer contact involved in clearing a check in a bank and the level of uncertainty introduced into the service delivery system:

The check clearance usually involves less interaction with the customer since the cheques are processed and the case is delivered through a computerized process. Since the process is automated, a manual method for verification is eliminated. Therefore, the chances of error are reduced, creating less uncertainty.

b)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

b)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery:

The bank teller is involved in high customer contact since he or she is responsible for addressing customer queries and solving discrepancies. There is moderate uncertainty involved in the work of a bank teller.

c)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

c)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery:

Medium level of customer contact is involved in the service of a bank loan officer since he is highly involved in verifying and validating the documents submitted by the customers. The risk involved in the job is very high because there are high chances of submitting false proof to avail loans.

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Answer 2

Question

Chapter 5, Problem 1DQ

a)

Summary Introduction

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

a)

Expert Solution

Explanation of Solution

Classification of the level of customer contact involved in clearing a check in a bank and the level of uncertainty introduced into the service delivery system:

The check clearance usually involves less interaction with the customer since the cheques are processed and the case is delivered through a computerized process. Since the process is automated, a manual method for verification is eliminated. Therefore, the chances of error are reduced, creating less uncertainty.

b)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

b)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery:

The bank teller is involved in high customer contact since he or she is responsible for addressing customer queries and solving discrepancies. There is moderate uncertainty involved in the work of a bank teller.

c)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

c)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery:

Medium level of customer contact is involved in the service of a bank loan officer since he is highly involved in verifying and validating the documents submitted by the customers. The risk involved in the job is very high because there are high chances of submitting false proof to avail loans.

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Answer 3

Question

Chapter 5, Problem 1DQ

a)

Summary Introduction

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

a)

Expert Solution

Explanation of Solution

Classification of the level of customer contact involved in clearing a check in a bank and the level of uncertainty introduced into the service delivery system:

The check clearance usually involves less interaction with the customer since the cheques are processed and the case is delivered through a computerized process. Since the process is automated, a manual method for verification is eliminated. Therefore, the chances of error are reduced, creating less uncertainty.

b)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

b)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery:

The bank teller is involved in high customer contact since he or she is responsible for addressing customer queries and solving discrepancies. There is moderate uncertainty involved in the work of a bank teller.

c)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

c)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery:

Medium level of customer contact is involved in the service of a bank loan officer since he is highly involved in verifying and validating the documents submitted by the customers. The risk involved in the job is very high because there are high chances of submitting false proof to avail loans.

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Answer 4

Question

Chapter 5, Problem 1DQ

a)

Summary Introduction

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

a)

Expert Solution

Explanation of Solution

Classification of the level of customer contact involved in clearing a check in a bank and the level of uncertainty introduced into the service delivery system:

The check clearance usually involves less interaction with the customer since the cheques are processed and the case is delivered through a computerized process. Since the process is automated, a manual method for verification is eliminated. Therefore, the chances of error are reduced, creating less uncertainty.

b)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

b)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery:

The bank teller is involved in high customer contact since he or she is responsible for addressing customer queries and solving discrepancies. There is moderate uncertainty involved in the work of a bank teller.

c)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

c)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery:

Medium level of customer contact is involved in the service of a bank loan officer since he is highly involved in verifying and validating the documents submitted by the customers. The risk involved in the job is very high because there are high chances of submitting false proof to avail loans.

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Answer 5

Chapter 5, Problem 1DQ

a)

Summary Introduction

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

a)

Expert Solution

Explanation of Solution

Classification of the level of customer contact involved in clearing a check in a bank and the level of uncertainty introduced into the service delivery system:

The check clearance usually involves less interaction with the customer since the cheques are processed and the case is delivered through a computerized process. Since the process is automated, a manual method for verification is eliminated. Therefore, the chances of error are reduced, creating less uncertainty.

b)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

b)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery:

The bank teller is involved in high customer contact since he or she is responsible for addressing customer queries and solving discrepancies. There is moderate uncertainty involved in the work of a bank teller.

c)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

c)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery:

Medium level of customer contact is involved in the service of a bank loan officer since he is highly involved in verifying and validating the documents submitted by the customers. The risk involved in the job is very high because there are high chances of submitting false proof to avail loans.

Answer 6

Chapter 5, Problem 1DQ

a)

Summary Introduction

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

a)

Expert Solution

Explanation of Solution

Classification of the level of customer contact involved in clearing a check in a bank and the level of uncertainty introduced into the service delivery system:

The check clearance usually involves less interaction with the customer since the cheques are processed and the case is delivered through a computerized process. Since the process is automated, a manual method for verification is eliminated. Therefore, the chances of error are reduced, creating less uncertainty.

Answer 7

Chapter 5, Problem 1DQ

a)

Summary Introduction

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

Answer 8

a)

Expert Solution

Explanation of Solution

Classification of the level of customer contact involved in clearing a check in a bank and the level of uncertainty introduced into the service delivery system:

The check clearance usually involves less interaction with the customer since the cheques are processed and the case is delivered through a computerized process. Since the process is automated, a manual method for verification is eliminated. Therefore, the chances of error are reduced, creating less uncertainty.

Answer 9

a)

Expert Solution

Answer 10

a)

Expert Solution

Answer 11

Expert Solution

Answer 12

b)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

b)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery:

The bank teller is involved in high customer contact since he or she is responsible for addressing customer queries and solving discrepancies. There is moderate uncertainty involved in the work of a bank teller.

Answer 13

b)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

Answer 14

b)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery:

The bank teller is involved in high customer contact since he or she is responsible for addressing customer queries and solving discrepancies. There is moderate uncertainty involved in the work of a bank teller.

Answer 15

b)

Expert Solution

Answer 16

b)

Expert Solution

Answer 17

Expert Solution

Answer 18

c)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

c)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery:

Medium level of customer contact is involved in the service of a bank loan officer since he is highly involved in verifying and validating the documents submitted by the customers. The risk involved in the job is very high because there are high chances of submitting false proof to avail loans.

Answer 19

c)

Summary Introduction

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

Answer 20

c)

Expert Solution

Explanation of Solution

Classification of the amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery:

Medium level of customer contact is involved in the service of a bank loan officer since he is highly involved in verifying and validating the documents submitted by the customers. The risk involved in the job is very high because there are high chances of submitting false proof to avail loans.

Answer 21

c)

Expert Solution

Answer 22

c)

Expert Solution

Answer 23

Expert Solution

Answer 24

Ch. 5 - Prob. 1DQ Ch. 5 - Prob. 2DQ Ch. 5 - Prob. 3DQ Ch. 5 - Prob. 4DQ Ch. 5 - Prob. 5DQ Ch. 5 - Prob. 6DQ Ch. 5 - Prob. 7DQ Ch. 5 - Prob. 8DQ Ch. 5 - Prob. 9DQ Ch. 5 - Prob. 10DQ

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

To classify: The level of customer contact involved in clearing a check in a bank. Also classify the level of uncertainty introduced into the service delivery system by the ability to make customized service demands.

Explanation of Solution

To classify: The amount of client contact involved in the service provided by a bank teller and the level of uncertainty introduced into the service delivery by the ability make customized service demands.

Explanation of Solution

To classify: The amount of client contact involved in the service provided by a bank loan officer and the level of uncertainty introduced into the service delivery by the ability to make customized service demands.

Explanation of Solution

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Chapter 5 Solutions