OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 5, Problem 5DQ
Summary Introduction
To critique: The customer contact model and identify its strength and weaknesses.
Introduction: The customer contact model signifies the importance of separating the customer from the service delivery process as the customer contact will increase uncertainty and raise the inefficiency of the process.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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