Concept explainers
Lean and Mean
Megan McNeil,
The product design team has constructed the framework for a house of quality from initial customer interviews. Now the team is set to perform a competitive assessment by selecting three popular grocery store brands and measuring the design characteristics. As the team works on the house, it is anticipated that additional design characteristics may emerge. The target values section of the house would represent L&M’s new brand.
Complete the house of quality in Figure 4.15 Lean & Mean House of Quality, and write a report to Megan containing your recommendations for the new product development. Be sure to explain how you arrived at your conclusions.
FIGURE 4.15 Lean & Mean House of Quality
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