Chapter 3, Problem 9HMP

Explanation of Solution

Yes, customers rejected Tracfone because of poor network coverage and unsatisfactory of customer services, even though it has lower mobile phone rates compared to other competitors such as T-Mobile and Spirit. The company has been dropping huge numbers of its most profitable 2-year agreement subscribers.

The Management should consider the following organizational features are as follows:

1. 1) Company making value for the customer.
2. 2) The management presently using information technology and is the organization behind or ahead of the management in the information techno...