Bundle: Modern Business Statistics with Microsoft Office Excel, Loose-Leaf Version, 6th + MindTap Business Statistics, 2 terms (12 months) Printed Access Card
6th Edition
ISBN: 9781337589383
Author: David R. Anderson, Dennis J. Sweeney, Thomas A. Williams, Jeffrey D. Camm, James J. Cochran
Publisher: Cengage Learning
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Textbook Question
Chapter 2.1, Problem 7E
Airline Customer Satisfaction Survey. Many airlines use surveys to collect data on customer satisfaction related to flight experiences. Completing a flight, customers receive an email asking them to rate a variety of factors, including the reservation process, the check-in process, luggage policy, cleanliness of gate area, service by flight attendants, food/beverage selection, on-time arrival, and so on. Suppose that a five-point scale, with Excellent (E), Very Good (V), Good (G), Fair (F), and Poor (P), is used to record customer ratings. Assume that passengers on a Delta Airlines flight from Myrtle Beach, South Carolina, to Atlanta, Georgia, provided the following ratings for the question, “Please rate the airline based on your overall experience with this flight.” The sample ratings are shown below.
- a. Use a percent frequency distribution and a bar chart to summarize these data. What do these summaries indicate about the overall customer satisfaction with the Delta flight?
- b. The online survey questionnaire enabled respondents to explain any aspect of the flight that failed to meet expectations. Would this be helpful information to a manager looking for ways to improve the overall customer satisfaction on Delta flights? Explain.
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One estimate of the proportion of children with autism in the United States is 1 in 100 (Source: http://www.cbsnews.com/stories/2009/10/05/health/main5363192.shtml). Suppose you are interested in the rate of autism among current school-aged children in Utah. You collect a sample of 400 children between the ages of 5 and 18 and find that three have had a previous diagnosis of an autism disorder. You plan to calculate a 95% confidence interval estimator of the proportion of school-aged children in Utah who have ever had a diagnosis of an autism disorder.
Which of the following is the most likely reason you would use a Wilson estimator to calculate the confidence interval estimator?
It is uncomfortable to define having been diagnosed with autism as a success.
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It is an easier way to calculate the confidence…
Problem 2-6. Need help on why its 1.22
Chapter 2 Solutions
Bundle: Modern Business Statistics with Microsoft Office Excel, Loose-Leaf Version, 6th + MindTap Business Statistics, 2 terms (12 months) Printed Access Card
Ch. 2.1 - Methods
1. The response to a question has three...Ch. 2.1 - 2. A partial relative frequency distribution is...Ch. 2.1 - A questionnaire provides 58 Yes, 42 No, and 20...Ch. 2.1 -
For the 2010–2011 viewing season, the top five...Ch. 2.1 -
In alphabetical order, the six most common last...Ch. 2.1 - Top Rated Television Show Networks. Nielsen Media...Ch. 2.1 - Airline Customer Satisfaction Survey. Many...Ch. 2.1 - Prob. 8ECh. 2.1 - Prob. 9ECh. 2.1 -
VirtualTourist provides ratings for hotels...
Ch. 2.2 - 11. Consider the following data.
Develop a...Ch. 2.2 - 12. Consider the following frequency...Ch. 2.2 - Construct a histogram for the data in exercise...Ch. 2.2 - Prob. 14ECh. 2.2 - Construct a stem-and-leaf display for the...Ch. 2.2 - Construct a stem-and-leaf display for the...Ch. 2.2 - Applications
17. A doctor’s office staff studied...Ch. 2.2 - NBA Total Player Ratings. CBSSports.com developed...Ch. 2.2 - Prob. 19ECh. 2.2 - CEO Time in Meetings. The London School of...Ch. 2.2 - Quantcast.com provides the number of people from...Ch. 2.2 - Top U.S. Franchises. Entrepreneur magazine ranks...Ch. 2.2 - Prob. 24ECh. 2.2 - Best Paying College Degrees. Each year America.EDU...Ch. 2.2 - Prob. 26ECh. 2.3 - The following data are for 30 observations...Ch. 2.3 - The following observations are for two...Ch. 2.3 - Daytona 500 Automobile Makes Average Speeds. The...Ch. 2.3 - Daytona 500 Average Speeds of Winners. The...Ch. 2.3 - 31. Recently, management at Oak Tree Golf Course...Ch. 2.3 - Household Income Levels. The following...Ch. 2.3 - 33. Each year Forbes ranks the world’s most...Ch. 2.3 - Prob. 34ECh. 2.3 -
The U.S. Department of Energy's Fuel Economy...Ch. 2.4 - The following 20 observations are for two...Ch. 2.4 - Prob. 37ECh. 2.4 - The following crosstabulation summarizes the data...Ch. 2.4 - Driving Speed and Fuel Efficiency. A study on...Ch. 2.4 - The DATAfile Snow contains average annual snowfall...Ch. 2.4 - Hypertension and Heart Disease. People often wait...Ch. 2.4 -
Smartphones are mobile phones with Internet,...Ch. 2.4 - Store Managers Time Study. The Northwest regional...Ch. 2 - SAT Scores. The SAT is a standardized test used by...Ch. 2 - Median Household Incomes. The file MedianHousehold...Ch. 2 - State Populations. Data showing the population by...Ch. 2 - Startup Company Funds. According to the Wall...Ch. 2 - Complaints Reported to BBB. Consumer complaints...Ch. 2 - Stock Price Volatility. The term “beta” refers to...Ch. 2 - Education Level and Household Income. The U.S....Ch. 2 - Prob. 51SECh. 2 - Best Places to Work. Fortune magazine publishes an...Ch. 2 - Prob. 53SECh. 2 - Prob. 54SECh. 2 - Prob. 55SECh. 2 - Prob. 56SECh. 2 -
Google has changed its strategy with regard to...Ch. 2 -
A zoo has categorized its visitors into three...Ch. 2 - Pelican Stores, a division of National Clothing,...Ch. 2 -
Motion Picture Industry
The motion picture...Ch. 2 - Cincinnati, Ohio, also known as the Queen City,...Ch. 2 - Jon Weideman, first shift foreman for Cut-Rate...
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