
Concept explainers
Interpretation:The difference of process strategies of EB and MD, and the way in which their choices relate to the customer introduced variability is to be determined.
Concept Introduction:
The process strategies are the business approach in which there isa transformation of raw material to finished goods. During the process of production, such a strategy is followed in which the efficiency and the flexibility of the production are improved.

Explanation of Solution
The objective of a process strategy is to make the production process in a continuous form that meets the customers' demand within a specific cost. The selected strategy should be affected for a long term period. So, during decision making regarding the process, the limitations of a process strategy are considered.
In terms of process and strategies, the EB and the MD differ from each other.
The EB is an e-commerce shopping website, its process strategies include the following steps:
a) It provides a platform for buying and selling products and services online. Hence, it follows person to person business strategy.
b) It is a safe platform for the service of online money transfer.
On the contrary to EB, MD is a larger business organization that provides restaurant service across the world. Its process strategies include the following steps:
a) For food production, raw materials are collected from different vendors.
b) Fast food items and breakfast items are produced.
c) For selling of soft drinks, sourcing is made from different manufactures
Based upon the customer’s requirements, customer variability is the process of customization of the product. According to the nature and the scope, customer variability is described as:
MD provides the food service to the customer which is face to face service. So according to the demand of customers, MD can provide customized service, which is not made by the EB.
MD requires physical presence to the service to the customers at outlets, but EB does not require as it provides its service through online.
So, depending upon the nature and the scope, the customer variability in each firm differs from each other.
Want to see more full solutions like this?
Chapter 2 Solutions
Operations Management: Processes and Supply Chains (11th Edition)
- How can mindfulness be combined with cognitive reframing to build emotional regulation and mental flexibility? What is the strategy for maintaining mental well-being to improve through deliberate practice? How to engage in practices that help regulate emotions and build resilience?arrow_forward• We Are HIRING Salesforce Developer (2 - 4 Years) @ Cloudodyssey It Solutions Requirement : Appropriate knowledge on Salesforce standard objects Leads, Account, Contacts, Opportunity, Products, Lead process, Sales process, is required. • Hands-on experience in Salesforce Experience Cloud, Sales Cloud and Lightning. • • Hands experience with Salesforce development, administration, system integrations, Lightning Design System, and bug fixes. Experience in configuration, integration, APIs creation, testing and deployment of Salesforce.com functionality. Eloquent verbal and written communication skills. • Familiar with Agile framework. Work Location: Bangalore SUBMIT YOUR CV hello@cloudodyssey.coarrow_forwardAgree or disagree with post On the surface, the numbers in financial statements do present a snapshot of a company's financial position and performance. However, just looking at the raw numbers often doesn't tell the whole story or reveal underlying trends and relationships that are crucial for making informed decisions. Think of it like looking at individual pieces of a puzzle. Each number is a piece, providing some information. But to see the complete picture – the company's overall financial health, its performance over time, how it compares to its peers, and its potential future – you need to assemble those pieces using different analytical tools. For example: Horizontal analysis helps us understand how specific financial statement items have changed over multiple periods. Is revenue growing? Are expenses increasing at a faster rate than sales? This reveals trends that a single year's numbers wouldn't show. Vertical analysis allows us to see the relative size of each item within…arrow_forward
- What can you do in response to an insulting offer?arrow_forwardAgree or disagree with post If someone hits you with an insulting offer, the first thing to do is not take it personally. It’s normal to feel a little offended, but blowing up or shutting down won’t help your case. Better move is to stay calm and treat it like a misunderstanding or just the first step in the conversation. That way, you keep things respectful but still let them know the offer doesn’t sit right with you. It also helps to back up your response with facts. Bring in things like your experience, numbers, or any specific results you delivered. That can shift the conversation away from feelings and toward the value you bring. Agree or disagree with postarrow_forwardAgree or disagree with the post When you get an insulting offer, the best thing to do is stay calm and professional. Try not to take it personally or react out of anger. Instead, ask questions to understand why the offer was so low. This helps you get a better idea of what the other person is thinking. After that, you can respond with a counteroffer that shows your value. Use simple facts like your skills, experience, and what others in your field are getting paid to back up your request. If the person still refuses to offer something fair, it’s okay to politely say no and walk away. Standing up for yourself in a respectful way shows confidence and helps others take you seriously. Agree or disagree with the postarrow_forward
- Regarding perceptions that can occur when negotiating in different places and at different times, the continuation norm in e-negotiations is best described as _____. Group of answer choices A. negotiators' beliefs that negotiations are worth continuing B. the act of thinking about how things might have turned out differently C. the tendency for e-communicators to ascribe diabolical intentions to the other party D. the tendency for negotiators to behave as if they are communicating synchronously when in fact they are notarrow_forwardIn any discussion or meeting, there is a tendency for a minority of people to do most of the talking. A key determinant of who dominates the conversation is _____. Group of answer choices A. their status within the group B. their network of social connections C. their gender D. their agearrow_forwardWith regard to intergenerational negotiation, the _____ generation has vast numbers of relationships but few of them are deep. They spend more time communicating virtually than face-to-face. Their personal and work networks are vital to their on-the-fly learning and problem-solving skills. Armed with tools for working anywhere at any time, this generation puts more value in leading a balanced life and flexibility with their work and life demands. Group of answer choices A. mature B. boomer C. millennial D. Generation Xarrow_forward
- If a negotiator has less power than the counterparty and an unattractive BATNA, which communication medium might help the less-powerful negotiator claim more resources?arrow_forwardCould you help explain what the foundations of faith are? What are their strategies?arrow_forwardHi! Can you guys help me with this? Thank you! Please write-up summarizing the core message of the movie/documentary and the connection to the course material The documentary is Poisoned: The Dirty Truth About Your Food directed by Stephanie Soechtig from Netflix. * Here are the course material: Global Logistics Global Transportation; Global Inventory Management Global Operation Global Market Channels Purchasing Stategies: Outsourcing; Offshoring; Nearshoring; Multi-sourcing & Co-sourcing Make or Buy decisions Global Supply Chain Infrastructure: Transportation Infrastructure; Communication Infrastructure; Utilities Infrastructure; Technology Infrastructure Supply Chain Risks: • Supply Risks – disruption of supply, inventory and schedules. • Operational Risks – breakdown of operations, changes in technologies. • Demand Risks – variations in demand.• Security Risks – theft, sabotage, terrorism, counterfeiting.• Macro Risks – economic shifts, recession, wage hikes, varying…arrow_forward
- MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational PublishingFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
- Foundations of Business - Standalone book (MindTa...MarketingISBN:9781285193946Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage LearningContemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning


