Principles Of Operations Management
Principles Of Operations Management
11th Edition
ISBN: 9780135173930
Author: RENDER, Barry, HEIZER, Jay, Munson, Chuck
Publisher: Pearson,
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Chapter 2, Problem 2.3VC
Summary Introduction

Case summary:

Company HRC brings the idea of “experience economy” into their cafe operation. The strategy is to incorporate the unique experiences into their operations. In recent years Company HRC has been looking to expand to “destination” cities as 70% of their guests are tourists.

To explain: The area in which Company HRC will fit in the four international operations strategy.

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What do you think is more effective in the long run, bringing in more staff during peak times or investing in cross-training and process redesign to manage demand variability better? With a Reference
5. Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved. Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with the patient. Based on conversations with staff members at the clinic, you have obtained the following information on the process: a. It takes about 5 minutes for a customer to fill out the paperwork. b. Entry of information on the paperwork into the system and verification with past records takes another 5 minutes…
Why should businesses not set efficiency as the only goal?    •    Note: Include a reference with supportive citations in the discussion reply in your post.
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