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Chapter 15, Problem 2EE
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To discuss: Whether retailer W’s action has a negative or positive effect.

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In the aftermath of a massive oil spill caused by its rigs in the Gulf of Mexico, petroleum firm BP faced a major public relations crisis. The company was blamed by the press and by much of the public for poor safety procedures and a lack of concern for the environment. BP decided to respond on television. The firm aired multiple TV commercials that stressed its commitment to repairing the environmental damage and rebuilding the local economy. Why did BP choose television to communicate its message, despite the high costs of this medium?
Tourism Australia targets “global experience seekers,” adults with an independent travel mindset, who want to explore and experience Australia's local culture. China is now Australia's fastest growing and most valuable overseas market and the current campaign, “There's nothing like Australia,” has been very successful in this market. In 2010, Tourism Australia launched a AUS$250 million dollar campaign, “There's nothing like Australia” (TNLA) which was created by DDB Sydney. According to Tourism Australia (2012), the ad has been viewed 175,000 times on YouTube, with a further 240,000 views from Tourism Australia's website, Australia.com. One of the most noteworthy features of the campaign was a consumer-generated communications strategy in which Australians uploaded thousands of stories and photos to the website. This enabled international visitors to hear from the experts, Australians themselves, about the best places to visit. This tactic helped develop the personality of the brand,…
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