Management, 13Th Edition
13th Edition
ISBN: 9780133910292
Author: Stephen P. Robbins & Mary A. Coulter
Publisher: PEARSON
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Chapter 15, Problem 20DQ
Summary Introduction
To design:
The employee attitude survey for the employees of the company H.
Introduction:
The former CEO of the company Mr. V.N. has come up with the cultural value of “employee first” in the organization. This propels the culture of the organization to prioritize the satisfaction of the employees over the customers. It is specifically true for the employees who are to have face to face communication with the customers. This has considerably led to the improved relations between the employees and the management of the organization.
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