Chapter 15, Problem 19DQ

Summary Introduction

To determine:

The aspects of personality of the company in the given story and the manner in which it has contributed to make the company what it is.

Introduction:

The former CEO of the company Mr. V.N. has come up with the cultural value of “employee first” in the organization. This propels the culture of the organization to prioritize the satisfaction of the employees over the customers. It is specifically true for the employee who has face to face communication with the customers. This has considerably led to the improved relation between the employees and the management of the organization.