Given scenario: A customer bought an expensive gift and shipped to a bride in another state. After a month the customer came to know that the bride has not received the gift. The customer contacted the company and demand refund for the shipping. The shipping company explained that the product has been delivered and also claimed that the product has shipped by a well-known delivery firm, the firm does not get signature from the customer who is receiving the package and the firm delivers the package to the respective address mentioned irrespective of the customer name. Upon investigation, the customer came to know that the bride has moved on to another address and the product has been received by the new person who moved into the house. The company claimed that it had properly delivered the product and it’s the customer mistake who hadn’t mentioned proper address and denied the refund request of the customer. To determine: The actions to be taken to settle the issue.

Question

Want to see the full answer?

Answer 1

Question

Chapter 13, Problem 13.22EE

Summary Introduction

Given scenario:

A customer bought an expensive gift and shipped to a bride in another state. After a month the customer came to know that the bride has not received the gift. The customer contacted the company and demand refund for the shipping. The shipping company explained that the product has been delivered and also claimed that the product has shipped by a well-known delivery firm, the firm does not get signature from the customer who is receiving the package and the firm delivers the package to the respective address mentioned irrespective of the customer name.

Upon investigation, the customer came to know that the bride has moved on to another address and the product has been received by the new person who moved into the house. The company claimed that it had properly delivered the product and it’s the customer mistake who hadn’t mentioned proper address and denied the refund request of the customer.

To determine: The actions to be taken to settle the issue.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Evaluate the arguement of Meredith in this case. Are her claims valid? Was she treated fairly ? Evaluate the arguement of the supervisor and manager in this case . Are there claims valid ? Was firing Meredith fair in this case ?

What benefits are executive officers entitled and give two references with your answer. What are the advantages and disadvantages of being an executive officer. Give two references with your answer.

%ro .. ٥٠٢:٤٧ ره < Notes ← 28 December 2024 at 10:54 شاب يتحدث ما تمنيت شئ الا وحصل لي بهذا الدعاء . اللهم يا اكرم الاكرمين ويا ارحم الراحمين بـ من تسجد له الجبال وتسبح بحمده الافواه اسألك بأسمائك الحسنى وبصفاتك العظمى الذي اذا سألت بها اجبت اذكر حاجتك). ١٥ ألف + ... متابعة mokrane_hamza A ng Humming Nasheed . + من الاكسبلور فولو ( يتابعه 18_les_jijeliens