Business Essentials (12th Edition) (What's New in Intro to Business)
12th Edition
ISBN: 9780134728391
Author: Ronald J. Ebert, Ricky W. Griffin
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 13, Problem 13.22EE
Summary Introduction
Given scenario:
A customer bought an expensive gift and shipped to a bride in another state. After a month the customer came to know that the bride has not received the gift. The customer contacted the company and demand refund for the shipping. The shipping company explained that the product has been delivered and also claimed that the product has shipped by a well-known delivery firm, the firm does not get signature from the customer who is receiving the package and the firm delivers the package to the respective address mentioned irrespective of the customer name.
Upon investigation, the customer came to know that the bride has moved on to another address and the product has been received by the new person who moved into the house. The company claimed that it had properly delivered the product and it’s the customer mistake who hadn’t mentioned proper address and denied the refund request of the customer.
To determine: The actions to be taken to settle the issue.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
waubonsee.instructure.com/courses/23979/assignments/587471
Points 75
C
Submitting a file upload
Available Jan 21 at 12am - Apr 13 at 11:59pm
2025
Due Sunday by 11:59pm
ne
ouncements
bus
Materials (IA)
m
dules
bring:
ubonsee
bring Services
or.com: 24/7
ine Tutoring
des
19
ice 365
ogle Drive
scussions
rary
What You Are Doing:
Submit a 3-4 page essay comparing and contrasting to texts. These can be short
stories, two tv programs,
The final assignment should include an MLA formatted outline that includes:
1) Introduction paragraph with a clear thesis
2) Topic sentences for at least 3 body paragraphs that advance your thesis - these are
known as the minor claims
Include quotes from the text and introduce them with a signal phrase + add an in-
text citation.
3) A conclusion that restates your thesis and sums up the points of your paragraphs.
4) Works Cited page that include your two sources/texts AND correctly formatted in
MLA (see your textbook NFG P. 548 or LSH P. 150)
Prompt
For this…
I need helping creating a Position Analysis Questionaire (PAQ) for the Training and Development Specialist position
What are 4 questions I can put on a PAQ : Information Input SECTION for a training and development specialist?
Chapter 13 Solutions
Business Essentials (12th Edition) (What's New in Intro to Business)
Ch. 13 - Prob. 13.1QRCh. 13 - Prob. 13.2QRCh. 13 - Prob. 13.3QRCh. 13 - Prob. 13.4QRCh. 13 - Prob. 13.5QRCh. 13 - Prob. 13.6QACh. 13 - Prob. 13.7QACh. 13 - Prob. 13.8QACh. 13 - Prob. 13.11ACh. 13 - Prob. 13.12A
Ch. 13 - Prob. 13.13ACh. 13 - Prob. 13.14ACh. 13 - Prob. 13.15ACh. 13 - Prob. 13.16TECh. 13 - Prob. 13.17TECh. 13 - Prob. 13.18TECh. 13 - Prob. 13.19TECh. 13 - Prob. 13.20EECh. 13 - Prob. 13.21EECh. 13 - Prob. 13.22EECh. 13 - Prob. 13.23CCh. 13 - Prob. 13.24CCh. 13 - Prob. 13.25CCh. 13 - Prob. 13.26CCh. 13 - Prob. 13.27CCh. 13 - Prob. 13.28CCh. 13 - Prob. 13.29CCh. 13 - Prob. 13.30C
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.Similar questions
- What are the thress levels of social responsibility?arrow_forwardDiscuss how the article aligns with the concept: 1. The development of Legislative Health Policy 2. The Role of research in policy developmentarrow_forwardDiscuss how the article aligns with the concept: 1. The development of Legislative Health Policy 2. The Role of research in policy developmentarrow_forward
- You are part of a team of analysts working for a Caribbean-based investment advisory firm. Your task is to evaluate current investment advice being circulated during the 2025 market downturn and contrast this advice with the Efficient Market Hypothesis (EMH). Your case study is based on the video: Best Strategy to BUY THIS DIP: 2025 Market Crash (Should you DCA or Buy the Dip Lump Sum?!) Analysis of the Video (250–300 words) Summarize the key arguments of the video (Dollar-Cost Averaging vs. Lump Sum). What assumptions does the video make about market behavior and investor actions?arrow_forwardI'm a senior majoring in Business Management at University. Weakness: Performed all 4 years in my High School’s Talent Show - Situation: - Task: - Action: - Result:arrow_forwardWhat are InnovateTech, a medium-sized technology business, in this strategic effort andoffer a plan for introducing its innovative AI-powered healthcare platform to the North Americanmarket. My main duty as InnovateTech's Senior Marketing Manager would be to oversee thecreation and implementation of this strategic project key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations. For this assignment describe the organization. Then diagram and describe the…arrow_forward
- The Value Chain, Key Performance Indicators (KPIs), and Potential Opportunities for Business Process Reengineering This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations. For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key…arrow_forwardThis week, we learned about three seminal research studies that assess culture’s effects on management; Project GLOBE Cultural Dimensions; Hofstede’s Value Dimensions; and Trompenaars’s Value Dimensions. For this discussion use the philipines and research Hofstede’s findings regarding the four dimensions: power distance, uncertainty avoidance, masculinity, and individualism.arrow_forwardThis week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations. For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational Publishing
Contemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning
Marketing
Marketing
ISBN:9780357033791
Author:Pride, William M
Publisher:South Western Educational Publishing
Contemporary Marketing
Marketing
ISBN:9780357033777
Author:Louis E. Boone, David L. Kurtz
Publisher:Cengage Learning