This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations. For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or illustrate how policies are necessary to control and support alignment with KPIs, and finally explain if there are opportunities for business process re-engineering present. Why or why not?
This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations.
For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or illustrate how policies are necessary to control and support alignment with KPIs, and finally explain if there are opportunities for business process re-engineering present. Why or why not?
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