Chapter 12, Problem 28P

(a)

Summary Introduction

Interpretation:

Thecustomer service level calculatesthe percentage of orders shipped on time.

Concept Introduction:

The customer service level $\left(C_s\right)$ formula applying ${\text{C}}_s=\frac{\text{total no}\text{. of order shipped on scheduled}}{\text{total no}\text{. of order}}$.

(b)

Summary Introduction

Interpretation:

The costumer service level by using the percentage of line items shipped.

Concept Introduction:

The customer service level $\left(C_s\right)$ formula applying ${\text{C}}_s=\frac{\text{total no}\text{. of order shipped on scheduled}}{\text{total no}\text{. of order}}$.

(c)

Summary Introduction

Interpretation:

The costumer service level by using the percentage of dollar volume shipped.

Concept Introduction:

The customer service level $\left(C_s\right)$ formula applying ${\text{C}}_s=\frac{\text{total no}\text{. of order shipped on scheduled}}{\text{total no}\text{. of order}}$.

(d)

Summary Introduction

Interpretation:

The costumer service level measure that MOS

Concept Introduction:

The customer service level $\left(C_s\right)$ formula applying ${\text{C}}_s=\frac{\text{total no}\text{. of order shipped on scheduled}}{\text{total no}\text{. of order}}$.