Operations Management, Binder Ready Version: An Integrated Approach
Operations Management, Binder Ready Version: An Integrated Approach
6th Edition
ISBN: 9781118952610
Author: R. Dan Reid, Nada R. Sanders
Publisher: WILEY
Question
Book Icon
Chapter 1, Problem 1DQ
Summary Introduction

Interpretation:The term operations management is to be defined.

Concept Introduction:

Operations management is where the overall business administration happens. In simple terms its conversion of input into a valued output. Its inputs are materials and laborswas which are transformed into goods and services.

Expert Solution & Answer
Check Mark

Explanation of Solution

Operations management was called production management previously and it was in manufacturing where it originated.

It was only in the 18th century that it became an integral part of the business and much research and new concepts were established. Later in the ’90s, it was a separate discipline and concepts like production management, inventory management was introduced.

Some of important objectives of Operation management are Customer service and resource utilization.

In today's business scenario customer satisfaction plays a vital role in any product or service to succeed. So the objective here to provide the best service and product at the right time in the right place.

Without proper resource utilization no business can succeed, so operation management's objective is the optimal utilization of the resource and maximizes the overall operating profit of the organization.

Some of the scopes of operation management are Quality control, Location od facilities, Product design, material management etc.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!
Students have asked these similar questions
Note: A waiting line model solver computer package is needed to answer these questions. The Kolkmeyer Manufacturing Company uses a group of six identical machines, each of which operates an average of 23 hours between breakdowns. With randomly occurring breakdowns, the Poisson probability distribution is used to describe the machine breakdown arrival process. One person from the maintenance department provides the single-server repair service for the six machines. Management is now considering adding two machines to its manufacturing operation. This addition will bring the number of machines to eight. The president of Kolkmeyer asked for a study of the need to add a second employee to the repair operation. The service rate for each individual assigned to the repair operation is 0.40 machines per hour. (a) Compute the operating characteristics if the company retains the single-employee repair operation. (Round your answers to four decimal places. Report time in hours.) La = L = Wa W = h…
Burger Dome sells hamburgers, cheeseburgers, french fries, soft drinks, and milk shakes, as well as a limited number of specialty items and dessert selections. Although Burger Dome would like to serve each customer immediately, at times more customers arrive than can be handled by the Burger Dome food service staff. Thus, customers wait in line to place and receive their orders. Burger Dome analyzed data on customer arrivals and concluded that the arrival rate is 40 customers per hour. Burger Dome also studied the order-filling process and found that a single employee can process an average of 56 customer orders per hour. Burger Dome is concerned that the methods currently used to serve customers are resulting in excessive waiting times and a possible loss of sales. Management wants to conduct a waiting line study to help determine the best approach to reduce waiting times and improve service. Suppose Burger Dome establishes two servers but arranges the restaurant layout so that an…
Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.6 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer. (a) Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. (Round your answers to four decimal places. Report time in hours.) λ= μ = = L = Wa W = P. W h (b) Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? (Round your answer to one decimal place.) W₁ (in minutes) = min, which is ---Select--- than the desired wait time, so the goal ---Select--- met. What action do you recommend? (Select all that apply.) Hire another consultant. Increase the hours of operation. Decrease the mean service rate. Increase the mean service rate. There is…
Knowledge Booster
Background pattern image
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Text book image
Foundations of Business (MindTap Course List)
Marketing
ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
Text book image
Foundations of Business - Standalone book (MindTa...
Marketing
ISBN:9781285193946
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
Text book image
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Text book image
Principles of Management
Management
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax College
Text book image
MARKETING 2018
Marketing
ISBN:9780357033753
Author:Pride
Publisher:CENGAGE L