Operations Management, Binder Ready Version: An Integrated Approach
6th Edition
ISBN: 9781118952610
Author: R. Dan Reid, Nada R. Sanders
Publisher: WILEY
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Chapter 1, Problem 1.2CQ
Summary Introduction
Case Summary: The organization in the case study is on the verge of implementing an online business arm in providing the same service they’ve been doing for the past five decades or so; supplying components such as radio parts, transformers, electronic testing equipment etc. The operations manager of the organization believes that the new implementation is much needed but business shall not be as same as before.
Interpretation: The difference between operations management related concerns of a conventional business model and an online model with special emphasis on reputation and high quality.
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Chapter 1 Solutions
Operations Management, Binder Ready Version: An Integrated Approach
Ch. 1 - Prob. 1DQCh. 1 - Explain the decisions operations managers make and...Ch. 1 - Describe the transformation process of a business....Ch. 1 - What are the three major business functions, and...Ch. 1 - Prob. 5DQCh. 1 - Prob. 8DQCh. 1 - What are the three historical milestones in...Ch. 1 - Prob. 10DQCh. 1 - Define the terms total quality management,...Ch. 1 - Prob. 12DQ
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- Identify the competitive edge and explain the requirements that the sharp company should do to compete with the selected competitive edge from operational perspective.arrow_forwardThe operations management function takes cognisance of client needs and continuously formulates it's management strategies and objectives strengths and expands customer base and competitiveness. Discuss any five of the six main elements which forms part of customer needs.arrow_forwardDescribe a service experience where operations related issues resulted in an service product that did not meet your expectations. Briefly describe the service product, your expectations and the experience, focused on the operational characteristics of services described in the two service presentations. Why do you think this failure occurred? do you believe is a common failure or an outlier situation? (100 words ) This needs to be somewhere where you work, like a service exerpeicne whereever you worked in a corporate/organization. Relating to Operations Managment. For example, service exerpeince realted to operations related issue...etc :) Thanksarrow_forward
- Discuss the scalability considerations in designing a system management strategy for a rapidly growing organization.arrow_forward“Services are very different from manufacturing. Therefore, it is not appropriate to use the same set of principles for managing operations in manufacturing and service organization.” Do you agree with this statement? Give reasons in support of your argument.arrow_forwardGood morning please help me with this question from my textbook. The operations management function takes cognizance of clients’ needs andcontinuously formulates its management strategies and objectives strengthens and expands customer base and competitiveness.With reference to the Uber case study presented above, discuss any five of the six main elements which form part of customer needs.arrow_forward
- Answer the following questions fully after completing the assignments found in CLO 1 and conducting additional research as needed: Introduction to Operations Management, Products and Services. Describe the importance of operations management and the differences between manufacturing and service operations, while describing the role of an operations manager within an organization. Identify and apply the elements of the transformation model to understand the relationship between inputs, processes, and outputs of an organization. Include the steps in the product/service design process and give a description of how each strategically aids the operations manager. Identify the importance of operations strategy for creating corporate, business, and functional level strategies. Give examples of each along with your sources. Explain the role of the value chain for operations strategy formulation, and discuss how operational competencies contribute to the development of a competitive…arrow_forwardVin Diesell is interested in analyzing spatial data from multiple sources. What system would you recommend for this? - Knowledge management system -ERP -EXECUTIVE INFORMATION SYSTEM -CRM -GEOGRAPHIC INFORMATION SYSTEMarrow_forwardUnilever Manufacturing operates year-round. The following data are pulled from thecompany’s most recent semi-annual report.Assets• Raw material inventory $120,000• Work-in-process inventory $50,000• Finished goods inventory $300,000• Property, plant, and equipment $500,000• Other assets $200,000• Total assets $1,150,000Condensed Income Statement• Revenue $2,000,000• Cost of goods sold $600,000• Other expenses $1,000,000• Net income $400,000Calculate the following based on a year duration:(a) Percentage invested in inventory (PIII);(b) Inventory turnover (TURNS); and(c) Weeks of supply (WOS)arrow_forward
- please, to solve the crossword puzzlearrow_forwardOperations Management Due to current CoVID-19 pandemlc, there is many busnisses trying to diversify their business in order to ensure their businesses to be sustainable. Therefore, the business is adapting the changes in business. Operation, staffing, product line, workspace and other services will designed for diversification strategies implementation. As a Chief Executive Officer (CEO) of Airline Company, kindly develop your contingency plan in business diversification and sustainabilityarrow_forwardExplain how effective service operations management affects the employees of an organization as well as the organization and the economy of a country ?arrow_forward
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