Operations Management, Binder Ready Version: An Integrated Approach
Operations Management, Binder Ready Version: An Integrated Approach
6th Edition
ISBN: 9781118952610
Author: R. Dan Reid, Nada R. Sanders
Publisher: WILEY
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Chapter 1, Problem 1.2CQ
Summary Introduction

Case Summary: The organization in the case study is on the verge of implementing an online business arm in providing the same service they’ve been doing for the past five decades or so; supplying components such as radio parts, transformers, electronic testing equipment etc. The operations manager of the organization believes that the new implementation is much needed but business shall not be as same as before.

Interpretation: The difference between operations management related concerns of a conventional business model and an online model with special emphasis on reputation and high quality.

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