Chapter 11, Problem 19DQ

Summary Introduction

To determine:

The way in which one can manage the concerns being in the position of MS.

Introduction:

MS belongs to the position of the director in the company and this position requires that the balance between non-paid customer service respondents and the paid service executives is effectively maintained. Hence, the position of MS requires that the director of the company takes the command of the organization and takes all the necessary actions required for the betterment of the organization.