Principles of Information Systems (MindTap Course List)
Principles of Information Systems (MindTap Course List)
12th Edition
ISBN: 9781285867168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
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Chapter 10.9, Problem 2CTQ
Program Plan Intro

Problem solving process:

  • The decision making phase of problem solving is been divided into three phases:
    • Intelligence:
      • It denotes first stage of decision making.
      • The potential problems or chances are been defined in this stage.
    • Design:
      • It denotes second stage of decision making.
      • The alternative solutions are been developed to problem and feasibility is evaluated.
    • Choice:
      • It denotes third stage of decision making.
      • It requires choosing an action course.
  • The problem solving process goes outside decision making and includes other stages too.
  • The stages involved in problem-solving process after decision making is shown below:
    • Implementation stage:
      • It denotes fourth stage of problem-solving.
      •  A solution is been put into effect in this stage.
    • Monitoring stage:
      • It denotes final stage of problem-solving.
      • The decision makers assess implementation.

Group support system:

  • It facilitates communication and data exchange between employees making important decisions.
  • It denotes a set of techniques, software, and technology designed to focus and enhance communication and decision-making of groups.
  • It denotes interactive computer-based information systems that supports and structure group interaction.
  • A collaboration software class is been used for moving groups through steps of a process towards their goals.     

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Principles of Information Systems (MindTap Course List)

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