Chapter 10, Problem 2WE

Program Plan Intro

Information system:

• An information system is a system which provides the necessary information to an organization to achieve the goals.
• It monitors the transactions details, provides the required information to decision makers, and provides necessary documents to customers.
• The main components in the information system are people, data, procedures, hardware, as well as software.
• The main function of information system is to accept and process the input data and then stores the retrieved information and distributes it across the organization.

Problem solving process:

• The decision making phase of problem solving is been divided into three phases:
  • Intelligence:
    • It denotes first stage for decision making.
    • The possible problems or chances are been defined in this stage.
  • Design:
    • It denotes second stage for decision making.
    • The alternative solutions are been developed to problem and feasibility is evaluated.
  • Choice:
    • It denotes third stage of decision making.
    • It requires choosing an action course.
• The process of problem solving goes outside decision making and includes other stages too.
• The stages involved in problem-solving process after decision making is shown below:
  • Implementation stage:
    • It denotes fourth stage for problem-solving.
    •  A solution is been put into effect in this stage.
  • Monitoring stage:
    • It denotes final stage for problem-solving.
    • The decision makers assess implementation.