You receive a call from one customer telling you that he (or she) encounters a technical problem with keyboard, the keyboard doesn’t work, and you are going to help him (or her) out. Directives Design a dialogue with 15 to 20 sentences between Computer Technician and Customer showing how to solve his or her problem. Note: You should follow the six steps (named call protocol while providing technical support by telephone): Greetings Active listening Gain agreement Apologize, empathize, and reassure Problem resolution Confirm resolution
Recruitment in Business Communication
The process of discovering and employing the finest and most competent individual for a work opportunity fairly and cost-effectively is referred to as recruitment in human resource management. It is also known as the act of locating potential individuals and motivating and pushing them to compete for positions within a firm. It is a complete process with a complete life cycle that originates with the assessment of the organizational requirements in relation to the position and continues with the employee's engagement with the organization.
Recruitment
Recruitment is the most important part of Human Resource Management (HRM) which is done by HR (Human Resources) of a company, firm, or industry. To understand the policy, HR needs to understand and analyze the requirement of a profile who can fit into the position as per the company’s objectives and goals. Recruitment involves shortlisting, hiring, and analyzing candidates' skills along with experience and qualifications and comparing them with the organization's requirements or job profile. The objective of the recruitment process is to find the right candidate for the right job.
You receive a call from one customer telling you that he (or she) encounters a technical
problem with keyboard, the keyboard doesn’t work, and you are going to help him (or her)
out.
Directives
Design a dialogue with 15 to 20 sentences between Computer Technician and Customer showing
how to solve his or her problem.
Note:
You should follow the six steps (named call protocol while providing technical support by
telephone):
Greetings
Active listening
Gain agreement
Apologize, empathize, and reassure
Problem resolution
Confirm resolution
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