You are a manager at a factory located in a Chicago suburb. The majority of employees are minorities, some African American, some Hispanic, some Asian, some European. Almost never do the employees become managers. Some are immigrants to the U.S. and English is not some of the workers first language. The supervisors are some white Americans and some African Americans and all supervisors speak English. In order for the workers to fulfill orders, the supervisors communicate the specifics of the orders. In a recent study of productivity rates, it was shown that production has been slowing, that is, the number of orders and units per order, has been declining, by 20 or more percent in the last two years. Also, turnover has increased, as more employees have left the company to work other places. You are tasked with conducting a needs analysis to see if there is training or development of the employees which will improve the situation. What are the major areas you will investigate, that is what information do you need to know to get to the bottom of things, and how would you get this information?
You are a manager at a factory located in a Chicago suburb. The majority of employees are minorities, some African American, some Hispanic, some Asian, some European. Almost never do the employees become managers. Some are immigrants to the U.S. and English is not some of the workers first language. The supervisors are some white Americans and some African Americans and all supervisors speak English. In order for the workers to fulfill orders, the supervisors communicate the specifics of the orders.
In a recent study of productivity rates, it was shown that production has been slowing, that is, the number of orders and units per order, has been declining, by 20 or more percent in the last two years. Also, turnover has increased, as more employees have left the company to work other places.
You are tasked with conducting a needs analysis to see if there is training or development of the employees which will improve the situation. What are the major areas you will investigate, that is what information do you need to know to get to the bottom of things, and how would you get this information?
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