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Which of the statements is untrue
a Customers want to be treated as part of a whole and the same, without differentiation
b Customers know exactly what they want, and demand products just the way they want them
C Customers want flawless service, and to be treated less like a number and more like individuals
d Customers expect individualized, interactive and sophisticated approaches to CRM
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Solved in 2 steps
- Formulate the action(s) necessary for customer knowledge management. I Gathering superior customer knowledge saves a firm the effort of codifying it. II Accumulating customer knowledge facilitates efficient investment decisions by a firm. III Customer information is transformed into knowledge through systematic organisation and analysis by a firm. Choose one correct option. (a) Both I and II (b) Both II and III (c) All of the listed choices (d) I only.Discuss four reasons why some organizations fail to conduct need assessent as thoroughly as they need to before the development and delivery of a training program check_circle Expert Answer Step 1 A needs assessment is essential because it supports a company to manage the ways that are hindering it from arriving at its craved purposes. Step 2 Given below are the four reasons that show why some organizations fail to manage need assessment as completely as they need to before the development and delivery of a training program- Require Judgement Time-consuming Misunderstanding about assessment Incapability to determine the uses of assessment Step 3 Need Assessment needs an understanding of the different parameters that are going to affect the organization in the future or are already affecting it. Judgment should be accurate in all manner which can be done only through proper analysis and evaluation. But in actuality, managers and employees think that it takes more…Q1) solve the mcqs a) _____ decisions are taken in a crisis situation. Programmed Non-programmed Rational Non-rational b) The organization has a responsibility to help displaced/ laid off workers to cope with the loss of their jobs and get reestablished in the job market is known as? Communicate more not less Help survivors thrive Provide assistance to displaced workers All of the above c) One of the key characteristics of the mechanistic structure is ____ Flexibility and adaptability Flexibility but not adaptability Rigidness in adapting necessary organizational changes Adaptability and rigidness
- How does a knowledge of information processingassist the manager in the following?a. Formulating retail strategyb. Developing brand names and logosc. Formulating media strategyd. Designing advertisementse. Designing packages and labelsFour (4) factors determine the usefulness of information to a manager : Namely, (a) Quality ; (b) Timeliness ; (c) Completeness ; (d) Relevance.John deposited 5000 OMR in bank Muscat for 5 years period. This deposit is known as time deposit and it is is also called as ? a. Fixed deposits b. None of these c. Savings deposits o d. Current deposits
- Direction Multiple Choice 1. This refers to measure of how well customer expectation from a purchased product or service have been met a.Consumer goods b. Satisfaction c.Marketing d. Brand equity 2. This is the appreciation in a brand's value from the point of view of customers. a. Brand equity b. Satisfaction c.Marketing d. Consumer goods 3 These are products whose physical characteristics are so identical, that it would be difficult, it not impossible, to distinguish one purchased from one vendor or another a. Brand equity b. Consumer goods c. Marketing d. Primary Demand 4. It is a form of communicating or promoting the value of a product, service, or brand to the consumers. a Durable b. Primary demand c. Marketing d. Consumer goods 5. This can used in marketing to describe the way in which a service capacity cannot be stored for sale in the future. Services cannot be stored, saved, returned, or resold once they have been used Once rendered to a customer, the service is completely…1. Product decisions affect customer a. Cost b. Benefits c. Loyalty d. Convenience 2. If a consumer buys Charmin bath tissue that is the exact same quality as a generic brand only more expensive, Charmin has created ________ with the consumer. a. Brand mark b. Brand name c. Brand equity d. Brand 3. Producing the most efficient and cost-effective version of a product describes what? a. Production orientation b. Sales orientation c. Market orientation d. Social orientation 4. Why is research critical to marketing? a. To pinpoint whether an economy is production or service oriented b. To determine if marketing activities are effective c. To determine what’s likely to be the next hot trend in marketing d. To determine basic consumer needsCausitive Which of the following is/are advantage/s of Big Data Processing? Businesses can utilize outside intelligence while taking decisions Improved customer service O Better operational efficiency O All of the options
- Which of following is correct? (a)The value chain explains why an entity has a competitive advantage; (b) The value chain examines how an organisation has a competitive advantage; (c)It provides answers on how an organisation elects to compete; (d) It helps an entity to determine the steps to be taken beat its rivals on priceMaria wants to research the other lists that may work well for her clients' needs. Which 3 lists will she find on the All lists window? (Select all that apply) Chart of Accounts Customers Payment Methods Attachments Vendors All TransactionsHow do charts, graphs, tables, and other ‘visuals’ create value for You (as the sender) and Value for your Readers (as the receivers)?”