Across 3. Measurements taking top priority 6. measurement that should be linked to customer satisfaction 8. created to encourage American organizations to improve quality, productivity. 9. are measures that reveal areas that need improvement Down 1. dominant model of organizational performance 2. Act of quantifying the performance of organizational units, goods and services, processes, people, and other business activities 3. category that addresses how an organization designs, manages, and improves its systems and processes 4. An example of an organization in which service quality is fundamental 5. relates to the physical performance and characteristics of a good 7. service quality dimension based on caring attitude
Across 3. Measurements taking top priority 6. measurement that should be linked to customer satisfaction 8. created to encourage American organizations to improve quality, productivity. 9. are measures that reveal areas that need improvement Down 1. dominant model of organizational performance 2. Act of quantifying the performance of organizational units, goods and services, processes, people, and other business activities 3. category that addresses how an organization designs, manages, and improves its systems and processes 4. An example of an organization in which service quality is fundamental 5. relates to the physical performance and characteristics of a good 7. service quality dimension based on caring attitude
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Transcribed Image Text:Measuring Performance in Operations
8
2
Transcribed Image Text:Across
3. Measurements taking top priority
6. measurement that should be linked to customer
satisfaction
8. created to encourage American organizations to
improve quality, productivity.
9. are measures that reveal areas that need
improvement
Down
1. dominant model of organizational performance
2. Act of quantifying the performance of
organizational units, goods and services, processes,
people, and other business activities
3. category that addresses how an organization
designs, manages, and improves its systems and
processes
4. An example of an organization in which service
quality is fundamental
5. relates to the physical performance and
characteristics of a good
7. service quality dimension based on caring attitude
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