### Understanding Services and Service Design#### Which of the following statements are correct about services and service design? Select **ALL** which are true.1. ⬜ Services can be more easily automated and transported than products.2. ⬜ The service delivery system should be designed primarily around the **employees** in the system.3. ⬜ Low-contact services can usually be made more efficient than high-contact services.4. ⬜ A service is produced and consumed simultaneously (at the same time).In this context, it is important to grasp the intricacies that distinguish services from products. Services often involve activities or benefits provided to or on behalf of customers. Due to their intangible nature and dependency on simultaneous production and consumption, services present unique challenges and opportunities in terms of design and delivery. **Improving Efficiency and Throughput in Theater Operations****Understanding Efficient Facility Layouts in Theater Operations**One of the biggest issues for service companies is how to make processes more efficient. Think about a 16-theater movie-plex. One would guess that such theater operations managers have already implemented facility layout configurations and transformation processes that aid in efficiency and throughput of customers. From the list below, select all items that would impact efficiency and throughput.1. **Self-service soda fountains and buttering stations**2. **The ability to buy alcoholic beverages at the theater**3. **Placement of exit doors in hallways close to the theaters**4. **Ability to purchase tickets through online apps, or the presence of ticket kiosks**5. **Self-service soda and butter dispensers**6. **Availability of customer loyalty programs or movie pass subscriptions**7. **Changing to reclined seating, offering more comfort to the customer**8. **Staggering of show times along with putting older movies in smaller theaters and new releases in larger ones**

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Which of the following statements are correct about services and service design? Select ALL which are true. 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. | 4) A service is produced and consumed simultaneously (at the same time).

Which of the following statements are correct about services and service design? Select ALL which are true. 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. | 4) A service is produced and consumed simultaneously (at the same time).

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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