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Which of the following statements are correct about services and service design? Select ALL which are true. O 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. O 4) A service is produced and consumed simultaneously (at the same time).

Which of the following statements are correct about services and service design? Select ALL which are true. O 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. O 4) A service is produced and consumed simultaneously (at the same time).

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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### Understanding Services and Service Design In the context of service design and service delivery, certain principles and characteristics help define how services are structured and managed. Below, we feature a set of statements related to services and service design. Determine which of the following statements are accurate by selecting ALL that apply. 1. **Services can be more easily automated and transported than products.** 2. **The service delivery system should be designed primarily around the employees in the system.** 3. **Low-contact services can usually be made more efficient than high-contact services.** 4. **A service is produced and consumed simultaneously (at the same time).**
Transcribed Image Text:### Understanding Services and Service Design In the context of service design and service delivery, certain principles and characteristics help define how services are structured and managed. Below, we feature a set of statements related to services and service design. Determine which of the following statements are accurate by selecting ALL that apply. 1. **Services can be more easily automated and transported than products.** 2. **The service delivery system should be designed primarily around the employees in the system.** 3. **Low-contact services can usually be made more efficient than high-contact services.** 4. **A service is produced and consumed simultaneously (at the same time).**
--- ### Match the Type of Process Flow to Its Description The exercise below aligns types of process flows with their respective descriptions or characteristics. #### Process Flow Types: 1. **Batch Flow** 2. **Line Flow** 3. **Project** #### Descriptions: 1. **Description 1:** - Due to the stability and size of demand in this type of process flow, the production system can afford to dedicate equipment to the production of a particular product. Hence, this type of system is capital intensive and highly repetitive, utilizing specialized equipment and requiring limited labor skills. 2. **Description 2:** - In this type of production process flow, most operations involve fabrication rather than assembly. Jobs move through the system based on their processing requirements. For instance, jobs requiring lathe work are sent to one location, and those requiring painting are sent to another, and so forth. 3. **Description 3:** - This type of flow is characterized by one-of-a-kind production tailored to an individual customer. It is the most flexible form of production flow but also the least efficient. #### Matching Process Flow Types with Descriptions: - **Batch Flow:** ____ - **Line Flow:** ____ - **Project:** ____ --- Here's an elaboration on the popup interface visible in the diagram: - Dropdown menus next to each process flow type allow the user to select the matching description number. - The goal is to correctly associate each process flow (Batch Flow, Line Flow, Project) with its corresponding description (1, 2, 3). --- **Definitions & Explanations:** - **Batch Flow:** This system processes items in small lots or batches. It is flexible for a variety of products but not suitable for very high-volume production. - **Line Flow:** This system, also known as a production line, is characterized by a linear sequence of operations. It is highly efficient for mass production but lacks flexibility. - **Project:** This system involves complex, large-scale, and one-time operations specifically tailored to customer requirements, like construction projects or custom-built machinery. --- This exercise aids in understanding different production systems and their efficiencies and limitations.
Transcribed Image Text:--- ### Match the Type of Process Flow to Its Description The exercise below aligns types of process flows with their respective descriptions or characteristics. #### Process Flow Types: 1. **Batch Flow** 2. **Line Flow** 3. **Project** #### Descriptions: 1. **Description 1:** - Due to the stability and size of demand in this type of process flow, the production system can afford to dedicate equipment to the production of a particular product. Hence, this type of system is capital intensive and highly repetitive, utilizing specialized equipment and requiring limited labor skills. 2. **Description 2:** - In this type of production process flow, most operations involve fabrication rather than assembly. Jobs move through the system based on their processing requirements. For instance, jobs requiring lathe work are sent to one location, and those requiring painting are sent to another, and so forth. 3. **Description 3:** - This type of flow is characterized by one-of-a-kind production tailored to an individual customer. It is the most flexible form of production flow but also the least efficient. #### Matching Process Flow Types with Descriptions: - **Batch Flow:** ____ - **Line Flow:** ____ - **Project:** ____ --- Here's an elaboration on the popup interface visible in the diagram: - Dropdown menus next to each process flow type allow the user to select the matching description number. - The goal is to correctly associate each process flow (Batch Flow, Line Flow, Project) with its corresponding description (1, 2, 3). --- **Definitions & Explanations:** - **Batch Flow:** This system processes items in small lots or batches. It is flexible for a variety of products but not suitable for very high-volume production. - **Line Flow:** This system, also known as a production line, is characterized by a linear sequence of operations. It is highly efficient for mass production but lacks flexibility. - **Project:** This system involves complex, large-scale, and one-time operations specifically tailored to customer requirements, like construction projects or custom-built machinery. --- This exercise aids in understanding different production systems and their efficiencies and limitations.
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