One of our students who had worked for Taco Bell related a story of how his particular store developed a “60 second, 10-pack club" as an improvement initiative and training tool. The goal was to make a 10-pack of tacos in a minute or less, each made and wrapped correctly, and the total within 1 ounce of the correct weight. Employees received recognition and free meals for a day. Employees strove to become a part of this club and, more important, service times dropped dramatically. Techniques similar to those used to improve the taco making process were used to improve other products. Explain how this anecdote relates to process thinking. What would the employees have to do to become a part of the club?
One of our students who had worked for Taco Bell related a story of how his particular store developed a “60 second, 10-pack club" as an improvement initiative and training tool. The goal was to make a 10-pack of tacos in a minute or less, each made and wrapped correctly, and the total within 1 ounce of the correct weight. Employees received recognition and free meals for a day. Employees strove to become a part of this club and, more important, service times dropped dramatically. Techniques similar to those used to improve the taco making process were used to improve other products. Explain how this anecdote relates to process thinking. What would the employees have to do to become a part of the club?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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One of our students who had worked for Taco Bell related a story of how his particular store developed a “60 second, 10-pack club" as an improvement initiative and training tool. The goal was to make a 10-pack of tacos in a minute or less, each made and wrapped correctly, and the total within 1 ounce of the correct weight. Employees received recognition and free meals for a day. Employees strove to become a part of this club and, more important, service times dropped dramatically. Techniques similar to those used to improve the taco making process were used to improve other products. Explain how this anecdote relates to process thinking. What would the employees have to do to become a part of the club?
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