Using either a business letter format or email (you select what is best for what you have to say) to give a consumer negative news concerning their request for some kind of compensation or a refund for their cruise experience. The passenger (Charles Mentor) complained about the entertainment (“weak singers, amateurish magicians, and dull-witted comedians”), the food (which included “overcooked steak, soggy French Fries, cold soups”), slow service, and dating events with “uninteresting people”). Your boss is adamant.  No compensation. Write the response.

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Using either a business letter format or email (you select what is best for what you have to say) to give a consumer negative news concerning their request for some kind of compensation or a refund for their cruise experience. The passenger (Charles Mentor) complained about the entertainment (“weak singers, amateurish magicians, and dull-witted comedians”), the food (which included “overcooked steak, soggy French Fries, cold soups”), slow service, and dating events with “uninteresting people”). Your boss is adamant.  No compensation. Write the response. 

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