This refers to measure of how well customer expectation from a purchased product or service have been met. a Consumer goods c. Marketing b.Satisfaction d. Brand equit
This refers to measure of how well customer expectation from a purchased product or service have been met. a Consumer goods c. Marketing b.Satisfaction d. Brand equit
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
1. This refers to measure of how well customer expectation from a purchased product or service have been
met.
a Consumer goods
c. Marketing
b.Satisfaction
d. Brand equity
2. This is the appreciation in a brand’s value from the point of view of customers.
a. Brand equity
c.Marketing
b.Satisfaction
d. Consumer goods
3. These are products whose physical characteristics are so identical, that it would be difficult,
it not impossible, to distinguish one purchased from one vendor or another.
a. Brand equity
c. Marketing
b. Consumer goods
d. Primary Demand
4. It is a form of communicating or promoting the value of a product, service, or brand to the consumers.
a. Durable
c.Marketing
b. Primary demand
d. Consumer goods
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