Case Study #2The other night Mr. Jones had a dinner in his favorite restaurant in Chicago. Unfortunately, abad customer service experience tainted the evening.On that evening he ordered the pasta dish that he never been ordering for years. It came outwrong. It had peas in it. Not just a few peas, but loaded with peas. And he hated peas. he pickedout the menu and confirmed that he hadn't misread the description. Nowhere did it say peas. hemotioned the server over and told her about the problem.Justify Your Answer1. Where's the problem started, and how do you handle the situation if you were on the toe of aserver?2. As a guest, how would you feel, if you were not satisfied the service of the restaurant?

In the current situation, Mr. Jones had dinner in Chicago but at the time he experienced a bad…

Answered: The other night Mr. Jones had a dinner…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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L.L. Bean sends a catalogue to Olivia. A letter addressed to Olivia is attached to the cover of the catalogue. In the letter, the CEO of the company invites Olivia to buy any item in the catalogue at the listed price. This is a. an offer because there is no room for price negotiation. b. not an offer. c. an offer because of the letter. d. an offer only if Olivia previously bought items from L.L. Bean.
1. Dave is a regular shopper at Colric Inc., an online company, which sells T-shirts. He placed an order for five Tshirts. However, when the order arrived, Dave realized that the T-shirts were defective. He returned the orderand requested Colric for a replacement. This scenario exemplifies an exception to one of the aspects of supplychains. Identify this aspect.A.B.C.D.E.Products and services generally move downstream from a supplier to a customer.Distribution channels are more accountable than the manufacturer of a product.Information generally flows from the customer to the intermediaries in a supply chain.Finances generally flow up and down the supply chain.A supplier is the most accountable entity in a supply chain.Which of the following should a company consider when designing its distribution network?An increase in facilities in the distribution network increases the overall inventory in the system.Additional inventory decreases the overall inventory carrying costs in a…
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