The Delacroix Inn in Alexandria is a small exclusive hotelwith 20 rooms. Guests can call housekeeping from 8:00 A.M.to midnight for any of their service needs. Housekeepingkeeps one person on duty during this time to respond to guest calls. Each room averages 0.7 call per day to house-keeping (Poisson distributed), and a guest request requires an average response time of 30 minutes (exponentially dis-tributed) from the staff person. Determine the portion of time the staff person is busy and how long a guest must wait for his or her request to be addressed. Does the house-keeping system seem adequate?
The Delacroix Inn in Alexandria is a small exclusive hotelwith 20 rooms. Guests can call housekeeping from 8:00 A.M.to midnight for any of their service needs. Housekeepingkeeps one person on duty during this time to respond to guest calls. Each room averages 0.7 call per day to house-keeping (Poisson distributed), and a guest request requires an average response time of 30 minutes (exponentially dis-tributed) from the staff person. Determine the portion of time the staff person is busy and how long a guest must wait for his or her request to be addressed. Does the house-keeping system seem adequate?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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The Delacroix Inn in Alexandria is a small exclusive hotel
with 20 rooms. Guests can call housekeeping from 8:00 A.M.
to midnight for any of their service needs. Housekeeping
keeps one person on duty during this time to respond to
guest calls. Each room averages 0.7 call per day to house-
keeping (Poisson distributed), and a guest request requires
an average response time of 30 minutes (exponentially dis-
tributed) from the staff person. Determine the portion of
time the staff person is busy and how long a guest must
wait for his or her request to be addressed. Does the house-
keeping system seem adequate?
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