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A Northwest Airlines ticket counter forecasts that 30 people per hour will need to check in. It takes an average of 1.5 minutes to service a customer. Assume that interarrival times and  service times are exponential and that all customers wait in a single line for the first avaliable agent.If we want the average time a customer spends in line and in service to be 3 minutes or less, how many ticket agents should be on duty?

A Northwest Airlines ticket counter forecasts that 30 people per hour will need to check in. It takes an average of 1.5 minutes to service a customer. Assume that interarrival times and  service times are exponential and that all customers wait in a single line for the first avaliable agent.If we want the average time a customer spends in line and in service to be 3 minutes or less, how many ticket agents should be on duty?

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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A Northwest Airlines ticket counter forecasts that 30 people per hour will need to check in. It takes an average of 1.5 minutes to service a customer. Assume that interarrival times and  service times are exponential and that all customers wait in a single line for the first avaliable agent.If we want the average time a customer spends in line and in service to be 3 minutes or less, how many ticket agents should be on duty?

1. A Northwest Airlines ticket counter forecasts that 30 people per hour will need to check in. It takes an average of 1.5 minutes to service a customer. Assume that interarrival times and service times are exponential and that all customers wait in a single line for the first available agent. If we want the average time a customer spends in line and in service to be 3 minutes or less, how many ticket agents should be on duty? a) 1 b) 3. c) 2 d) 4)
Transcribed Image Text:1. A Northwest Airlines ticket counter forecasts that 30 people per hour will need to check in. It takes an average of 1.5 minutes to service a customer. Assume that interarrival times and service times are exponential and that all customers wait in a single line for the first available agent. If we want the average time a customer spends in line and in service to be 3 minutes or less, how many ticket agents should be on duty? a) 1 b) 3. c) 2 d) 4)
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