Nick the Nurse is from a culture that is places high value on frequent eye contact. Pam the patient is from a culture that sees frequent eye contact as aggressive, or even disrespectful. Nick is explaining discharge instructions. Describe how there may be a breakdown in communication between Nick & Pam. • Nick may think that Pam doesn't really care about her follow up care, so he doesn't explain everything fully • Nick may think that Pam is being rude to him, so he talks more aggressive way, which flusters Pam. Pam now has trouble understanding what is being said to him. • Pam may feel that Nick is being overly aggressive and disrespectful to him, which makes her have difficulty comprehending what he said (this could be due to her being upset and not able to concentrate or not trusting what he is telling her) • Pam may be so pre-occupied with the eye contact issue that she completely misses what Nick is explaining Describe how a communication breakdown could result in poor health outcomes. • If Pam does not comprehend what Nick is saying, she may miss the key instructions and not get the necessary follow-up care (e.g., doesn't manage her own care; doesn't seek follow-up care; doesn't know what symptoms to look for) • If Pam feels that Nick is being disrespectful, she may lose trust in the healthcare system. Loss of trust is a healthcare outcome itself and it can also lead to: o Not seeking follow-up care from this provider o Not accessing the healthcare system in general o Loss of trust with public health recommendations • Pam may have overall low satisfaction with her experience. She may not see the value of the information given to her. She may think that follow up care is not worth the expense and time.
Nick the Nurse is from a culture that is places high value on frequent eye contact. Pam the patient is from a culture that sees frequent eye contact as aggressive, or even disrespectful. Nick is explaining discharge instructions. Describe how there may be a breakdown in communication between Nick & Pam. • Nick may think that Pam doesn't really care about her follow up care, so he doesn't explain everything fully • Nick may think that Pam is being rude to him, so he talks more aggressive way, which flusters Pam. Pam now has trouble understanding what is being said to him. • Pam may feel that Nick is being overly aggressive and disrespectful to him, which makes her have difficulty comprehending what he said (this could be due to her being upset and not able to concentrate or not trusting what he is telling her) • Pam may be so pre-occupied with the eye contact issue that she completely misses what Nick is explaining Describe how a communication breakdown could result in poor health outcomes. • If Pam does not comprehend what Nick is saying, she may miss the key instructions and not get the necessary follow-up care (e.g., doesn't manage her own care; doesn't seek follow-up care; doesn't know what symptoms to look for) • If Pam feels that Nick is being disrespectful, she may lose trust in the healthcare system. Loss of trust is a healthcare outcome itself and it can also lead to: o Not seeking follow-up care from this provider o Not accessing the healthcare system in general o Loss of trust with public health recommendations • Pam may have overall low satisfaction with her experience. She may not see the value of the information given to her. She may think that follow up care is not worth the expense and time.
Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
Problem 1SRQ
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Transcribed Image Text:Nick the Nurse is from a culture that is places high value on frequent eye contact. Pam the patient is from a culture
that sees frequent eye contact as aggressive, or even disrespectful. Nick is explaining discharge instructions.
Describe how there may be a breakdown in communication between Nick & Pam.
• Nick may think that Pam doesn't really care about her follow up care, so he doesn't explain everything fully
• Nick may think that Pam is being rude to him, so he talks more aggressive way, which flusters Pam. Pam now has
trouble understanding what is being said to him.
• Pam may feel that Nick is being overly aggressive and disrespectful to him, which makes her have difficulty
comprehending what he said (this could be due to her being upset and not able to concentrate or not trusting what he is
telling her)
• Pam may be so pre-occupied with the eye contact issue that she completely misses what Nick is explaining
Describe how a communication breakdown could result in poor health outcomes.
• If Pam does not comprehend what Nick is saying, she may miss the key instructions and not get the necessary
follow-up care (e.g., doesn't manage her own care; doesn't seek follow-up care; doesn't know what symptoms to
look for)
• If Pam feels that Nick is being disrespectful, she may lose trust in the healthcare system. Loss of trust is a
healthcare outcome itself and it can also lead to:
o Not seeking follow-up care from this provider
o Not accessing the healthcare system in general
o Loss of trust with public health recommendations
• Pam may have overall low satisfaction with her experience. She may not see the value of the information given to
her. She may think that follow up care is not worth the expense and time.
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