List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample.1. Twenty empathy statements2. Twenty positive words and phrases that you can use in customer service conversationsNote: examples in the photo attached EMPHATHY STATEMENTS1. "I can imagine what you must be going through."2. "We will get your issue resolved positively."3. "You are totally right."4."I know how frustrating it can be - let's see how we can help..."5. "I would feel the same in your situation, but we will sort this out..."6. "I appreciate you reported to us about the problem. We will look on to itimmediately"7. "May I arrange for an update call, at a time most convenient for you?"8. "Thank you! We appreciate your honest feedback."9. "I have experienced a similar problem recently, so I understand what you aresaying. Let me see what I can do to help you out"10. "Thank you so much for notifying us about the issue."11. "Thank you very much for alerting us about this..."12. "I'm sorry you are having this problem. Let's see if there is anything we can do tohelp the situation."13. "I am sorry you are going through this."14. "I can understand how that would be difficult."15. "Oh! That sounds really challenging."16. "I've dealt with a similar issue, so I understand your anguish."17. "For the quickest resolution, I would request you to..."18. "I will get in touch with you we have the latest update"19. "I can imagine how upsetting it is to encounter this predicament."20. "I know how frustrating it can be - let's see how we can help..."111LE POSITIVE WORDS AND PHRASESTHAT YOU CAN USE IN CUSTOMERSERVICE CONVERSATIONS1."Happy to help!"2.. "It gives me great pleasure."3. "Nice to meet you!"4. "I definitely will make sure that it gets sorted..."5. "It would definitely be ideal, considering your situation..."6. "It is a very generous offer..."7. "That is absolutely fascinating..."8. "Splendid! All that is left to do now..."9. "I can highly recommend..."10. "I think that it's a terrific option..."11.". Rest assured"12. "Have a good day!"13. "Brilliant! I'm glad we are on the same page..."14.". Have a wonderful day!"15. "I hope you enjoy your..."16. "That is exactly right..."17. "I completely agree with you..."18. "Thanks, we aim to provide a friendly service..."19. "Great news!"20. "I can certainly help you..."

Providing exceptional customer service is vital for any business to thrive. Using empathy statements…

List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample. 1. Twenty empathy statements 2. Twenty positive words and phrases that you can use in customer service conversations Note: examples in the photo attached

List down sample spiels/statements that you can use in providing exceptional customer service. Do not copy the spiels/statements that have already been provided in the sample. 1. Twenty empathy statements 2. Twenty positive words and phrases that you can use in customer service conversations Note: examples in the photo attached

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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