Julia Ho Oct 18 1:54pm If I were to become a consultant in the service sector I would be a hospitality consultant. Elevating hotels and hospitality services within multiple of their departments. I would aid their service by implementing new innovations in multiple areas of their customer service, events, food services and more. The professional service I would offer would serve the goal of enhancing guest experiences in hotels. I would collaborate with management and staff to implement innovative service offerings. Such as creating unique things weekly at a hotel for guests to experience and limited time events. This would set the establishments apart from competitors because it would personalize exclusive culinary and hospitality events. The service would also integrate technology within the hotel. Implementing services such as mobile check in, customer relationship management systems. Lastly, I would establish marketing campaigns that emphasize unique offers that resonate with the target audience. What would differentiate this service would be its very hands on approach for the service produces analysis, recommendations, training, auditing, and monitoring. As well as its vast amount of services offered for multiple departments within a single hotel firm. I would describe the offerings as a tool to transform the service-oriented business through strategic offerings.
Julia Ho Oct 18 1:54pm If I were to become a consultant in the service sector I would be a hospitality consultant. Elevating hotels and hospitality services within multiple of their departments. I would aid their service by implementing new innovations in multiple areas of their customer service, events, food services and more. The professional service I would offer would serve the goal of enhancing guest experiences in hotels. I would collaborate with management and staff to implement innovative service offerings. Such as creating unique things weekly at a hotel for guests to experience and limited time events. This would set the establishments apart from competitors because it would personalize exclusive culinary and hospitality events. The service would also integrate technology within the hotel. Implementing services such as mobile check in, customer relationship management systems. Lastly, I would establish marketing campaigns that emphasize unique offers that resonate with the target audience. What would differentiate this service would be its very hands on approach for the service produces analysis, recommendations, training, auditing, and monitoring. As well as its vast amount of services offered for multiple departments within a single hotel firm. I would describe the offerings as a tool to transform the service-oriented business through strategic offerings.
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Question: Assume you will become a consultant in the service sector, what professional service would you offer? What expertise would differentiate your service? How would you describe your offerings?
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Transcribed Image Text:Julia Ho
Oct 18 1:54pm
If I were to become a consultant in the service sector I would be a hospitality consultant. Elevating hotels and hospitality services within multiple of their departments. I
would aid their service by implementing new innovations in multiple areas of their customer service, events, food services and more. The professional service I would offer
would serve the goal of enhancing guest experiences in hotels. I would collaborate with management and staff to implement innovative service offerings. Such as creating
unique things weekly at a hotel for guests to experience and limited time events. This would set the establishments apart from competitors because it would personalize
exclusive culinary and hospitality events. The service would also integrate technology within the hotel. Implementing services such as mobile check in, customer relationship
management systems. Lastly, I would establish marketing campaigns that emphasize unique offers that resonate with the target audience. What would differentiate this
service would be its very hands on approach for the service produces analysis, recommendations, training, auditing, and monitoring. As well as its vast amount of services
offered for multiple departments within a single hotel firm. I would describe the offerings as a tool to transform the service-oriented business through strategic offerings.
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