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Instructions: Make a short script of a telephone conversation between the front desk officer and a client requesting for hotel reservation. Be able to supply the necessary questions to be asked by a reservation agent to the guest. PURRICS

Instructions: Make a short script of a telephone conversation between the front desk officer and a client requesting for hotel reservation. Be able to supply the necessary questions to be asked by a reservation agent to the guest. PURRICS

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Instructions: Make a short script of a telephone conversation between the front desk officer and a client requesting for hotel reservation. Be able to supply the necessary questions to be asked by a reservation agent to the guest. RUBRICS 1. Communicated general and specific customer requirements and reservation details to appropriate departments and colleagues? 2. Coordinated special request of guest TOTAL LEVEL OF PERFORMANCE PARTIAL ΝΑ NO 0 20 05 25 0 30 20 50 FULL 50 50 100
Transcribed Image Text:Instructions: Make a short script of a telephone conversation between the front desk officer and a client requesting for hotel reservation. Be able to supply the necessary questions to be asked by a reservation agent to the guest. RUBRICS 1. Communicated general and specific customer requirements and reservation details to appropriate departments and colleagues? 2. Coordinated special request of guest TOTAL LEVEL OF PERFORMANCE PARTIAL ΝΑ NO 0 20 05 25 0 30 20 50 FULL 50 50 100
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